When you've done the same thing for fifteen years, it's kind of difficult not to care, we're still helping out old slingy customers with spares, it's not their fault slingy decided to act mental.
You'll not notice me saying anything bad about the kit either, but I can suggest something is better and only then if I personally believe it. You don't get to spend thirty plus years selling stuff to folk on the beach by lying to them.
As to the above/below depower thing I can see both sides of the coin and the easiest to push is above the bar obviously, and if I showed you a bar I've got in the office, full carbon titanium, black lines, super light, super strong and you had a go with it, you'd have trouble giving it back.
And that's all it takes, if something really is better, folk spot it immediately and want it, the only problem is getting them to part with the necessary and explain to them they're 'worth it'.
PS Pinky is a fag!