Xensr wrote:With the recent announcement of the New Xensr Air, all approved RMA's are receiving the new version of the Xensr Air. If you don't want to wait, please contact us on xensr.com/support and we'll send you an original Xensr Air as an RMA.
Your answer is all P.R.
Honestly this is the longest time I have waited for a replacement of any type of product from any company.
your customer service for me and 2 other friends have been really bad.
We send units and don't received them back yet for more than a month in my case for more than two moths.
I have been contacting xensr/support for more than two months and the respond is they don't send because: "awaiting stock so we can send you out your replacement."
They never mention about new version of the xensr and ask me if I want to wait to receive the new version.
My xensr don't work properly from day one. Why xensr don't send a new unit during the first week of the case and close this warranty case?
In July 7 your jeddi say that I would receive it during the next week.
The damage is already done. And I waited a long time for you now come with a new excuse for the delay.
If now the reason for the delay is that you would be shipping the new version my question is, when I'm going to receive it?
Because your web page say the xensr air is in pre-order until November 20.