I promptly explained again that I used the Quark according to their specifications. The only time it came into contact with water was with simple water splashes. The product was clearly defective if it let water inside in that way. I had no intention to buy another one, even at 50% discount, because it was not my fault. Then I concluded writing that either they solve the problem or that I will file a complaint with the California Department of Consumer Affairs. This was their answer:We have check your Quark today and found out that it was plenty of water on the inside, it might have been submerged or exposed to high pressure jets, maybe waves ? did you crash your kite ?
At this time we are not able to fix it as there is too much to be changed.
The best option would be to order a new one.
We could offer you a 50% discount as your are an existing customer.
Please use the discount code : (I cannot report the code here)
Let us know if you have any questions,
Best
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Support @ NoirMatter
I have to say that I am extremely irritated now and that I will go on with the official complaint. It seems that this company does not take customers seriously. It keeps on blaming the customers for improper use and never takes into account the possibility of a defect in their product. What's the warranty for at this point? It's completely useless. They should better write "buy at your own risk".After checking you product had definitely taken water, as said it can get wet but it seems that it has been used outside of its rating capabilities.
We won’t be able to replace it, as said the only solution is to order a new one with the discount we are offering you,
Best
--
Support @ NoirMatter
First sights of water inside? At least my case began from such symptoms.
Fully agree.fedecossu wrote:I have to say that I am extremely irritated now and that I will go on with the official complaint. It seems that this company does not take customers seriously. It keeps on blaming the customers for improper use and never takes into account the possibility of a defect in their product. What's the warranty for at this point? It's completely useless. They should better write "buy at your own risk".
Not to mention the unfair practice of immediately charging the customer the full amount at the time of the order (including sales tax no matter where you live), and shipping the product only months later with the excuse that "it is a new product, it requires time to make".
I hope your Quarks are working well and that mine was only a rare unlucky exception, because it really sucked to pay all that money for such a short lifetime.
Thanks for the support BraCuru and sorry for your Quark.BraCuru wrote: At least do not blame guys like fedecossu. He is right and you are wrong. This is a state of facts.
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