In answer to your question, the answer is no, it's not the norm and yes distributors do carry backup stock just as the manufacturers should, but.. Until recently Bridles have not been an issue with Core and whatever it is about the set up with the XR5, (because we here in the UK have also had a couple of premature bridle failures, well not failure like yours, but undue wear which were quickly replaced.) that caused this will be quickly investigated. Core themselves were helpful and I imagine if there is an issue they will address it, it wouldn't be the first time that some far east supplier scalped the quality specs of an item like this.ulukaya wrote: ↑Sun Aug 05, 2018 1:01 amI have a 9 month old Core XR5 which I used like 15-20 sessions, and kept always dry in great condition. All of a sudden on 15 knots the bridle line breaks into 2.
When I contact the dealers as well as the rep in Florida, they invoice me for shipping from Germany and I have to wait at least 5 days to get the replacement part?
Is this a norm, every time some thing pops on my kite do I need to pay international shipping and wait a week to repair? (I know a kite repair guy could make a line same length and stitch it for me) But aren't at least the distributors suppose to keep spare parts? I'm pretty sure there are even consumer laws around it. You wouldn't buy any brand outside your country if you had to wait for an international shipping each time you need a part. Like when you want to replace a light of your Mercedes, do you ship it from Germany, I don't think so.
Apparently they haven't fixed a thing since viewtopic.php?f=1&t=2400299&p=1023797#p1023797
What they changed is they doubled the price of spare parts. As when I asked for this $17 bridle, the rep quickly suggested I change the E1 PF bridle for as low as $47.88. That's just a 60% increase from last year's price (29.90). Good luck to Core USA with this quick ripoff strategies.
US rep for Flysurfer is the worst! Doesn't back squat. Bought a 15M Boost 2 & will never buy another FS because of him. I met & got to know a couple of engineers @ FS and wanted to support them but after my bad experience - no way.Congratulations to Flysurfer direct parts sales.
Users browsing this forum: Bing [Bot], Yahoo [Bot] and 11 guests