bustingbladder wrote:Jason at Jetty Island Kite and Skim is a dear friend of mine that is in La Ventana for a very well deserved vacation. He is a man of his word and will make sure that you get taken care of.
He already DIDN'T take care of me. I'm not really worried that I won't get my money back eventually. But I'm already an unsatisfied customer. I think that is a pretty fair reaction to making an instant payment in the expectation of quick internet style shipping, only to wait and wait and wait with no feedback.
My first reaction was to e-mail. My second reaction was to call. My third reaction was to call again. All of this over 10 days, with another no-shipping weekend rapidly approaching. I didn't jump on here with this post immediately. I think I'm reasonably annoyed. And if it weren't for this post, nothing would be happening. I'm glad he's getting a nice vacation in. But if he's going to run an internet mail order website that collects money instantly from its customers, then he needs to make sure that his business runs when he is away also. Or put a giant "gone until March" sign on the front page. That's just basic business practice. If you're just selling from your house or a small shop, then take a long vacation whenever you want and people can just keep calling and knocking on the door until you return. But again, when you present yourself as a major internet mail order company, then you need to act like one - especially if you're taking instant payments.
bustingbladder wrote: So relax a bit and stop tripp'in. Very uncool!
You're being a good friend to back him up. But if you really step back and look at this from the customer standpoint, I think you'll see that my reaction is pretty fair. Until I received some reactions to this post, I really had no way of knowing what kind of business I was even dealing with. I'm happy to hear that he runs a solid business most of the time, but this is unacceptable. Perhaps he runs a great local business, but his internet business is lacking. If that's the case, then I think it's fair to share my experience with the internet crowd while the locals can form their own opinions. I think the title of my thread makes it pretty clear that I am only telling a story about this singular experience anyway. And without this thread, I think it's pretty clear I'd be waiting a long time to find out anything about my purchase. That's very uncool.
Anyway, for now, let's let this thread slip to the bottom so we don't make this out to be a bigger deal than it is. And when it's resolved, I'll make a final post.