Cabrinha 2017 Power Bracket Seat Replacement
Dear Valued Customer,
The Cabrinha brand has always placed our product quality and the safety of our customers upfront in all our product development efforts.
We have recently identified a design defect in a component of the 2017 Power Bracket Seat. The control systems affected by this issue are:
Model Name: Overdrive 1X Recoil (Fireball or Quickloop versions), Overdrive 1X TrimLite (Fireball or Quickloop versions), 1X TrimLite (Fireball or Quickloop versions) and Chaos 1X TrimLite control systems.
Product Codes: KS7CSCHFX000STD, KS7CSFXFC000044, KS7CSFXFC000052, KS7CSFXFC000060, KS7CSFXQC000052, KS7CSFXQC000044, KS7CSFXQC000060, KS7CSODFC000STD, KS7CSODFR000STD, KS7CSODQC000STD, KS7CSODQR000STD
The component in topic is the stainless steel POWER BRACKET SEAT (PBS) and the lower front line that connects with the landing line. The point of connection between the lower front line and the landing line can break causing a loss of kite control posing a risk of injury.
In the event of a broken line at this connection point, the 1X security systems will be rendered invalid. Activating the main quick release also known as QR1 under these circumstances will release the kite completely from the rider.
There is a limited number of 2017 control systems affected by this issue which can be identified by the description below. We have decided to issue a product recall to ensure the safety and confidence of our customers. We will ask that all end user customers with an affected control system, bring their control systems to the point of purchase to have a free replacement part installed which will immediately remedy the issue. The part was designed from the outset to be serviceable: the replacement is simple to install and will only take a few minutes.
Identifying A Control System Which Is Subject To This Recall
We have changed the defective parts in all manufactured control systems as of March 13, 2017. You can distinguish the modified and corrected control systems by a GREEN DOT on the packaging hangtag of the control system.
Any 2017 control system without a green dot on the hang tag will need the replacement Power Bracket Seat Kit installed.
Further, the corrected Power Bracket Seat can be identified by its plastic material and light gray color. (the defective Power bracket Seat was made with stainless steel).
In the effort to provide our customers with the highest level of safety and product service, we kindly ask that you bring any affected control system (as identified above) to your Cabrinha dealer for a free authorized replacement kit. The replacement process takes approximately 4 minutes.
We kindly thank you in advance for your required assistance to ensure that 100% of all control systems receive the replacement Power Bracket Seat. We appreciate your help in this matter and we are sure that you share in our commitment to providing the highest level of security and safety for our customers.
We apologize for any inconvenience this may cause and thank you for your support in helping us to deliver on our promise of quality and customer care.
This product recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission. More information can be found at www.cabrinhakites.com
. or by emailing email@example.com
or calling +1 808 8930286
PROCESS OF REPLACEMENT/INSTALLMENT:
We have taken steps to make the process as easy as possible:
1. Identify whether your 2017 control system is affected by this recall. All products made after March 13, 2017 have the proper modifications made, you can distinguish this by a GREEN DOT on the packaging hangtag of the control system and/or a light gray plastic Power Bracket Seat installed on the control system.
2. Bring your control system back to your authorized Cabrinha dealer to receive a free Power Bracket Seat Kit which is supplied by Cabrinha. Alternatively you can contact Cabrinha through the contact points listed above to inquire how to receive a free Power Bracket Seat replacement kit.
3. A video of the Power Bracket Seat Kit installation instructions can be found below.
4. Download Power Bracket Seat installation instructions HERE
5. Please return your metal PBS to your dealer once you have reworked your Control System.
We kindly ask that you take action on the above points immediately as it is a requirement of the CPSC protocol.
Any questions, please let us know. Once again, please accept our sincerest apologies for ANY inconvenience this may have caused.