Follow up to my previous posts. Xensr sent me a new Xensr since the first one did not function. The second one was a little better but still did not function well. Sometimes it worked, sometimes it did not work. Xensr issued me a RMA for my second Xensr and they said they will ship me a Second Generation Xensr back in February 2017. It is now March 22 2017 and I still have not received what will be my third Xensr unit and I don't think they have any idea when or if the Second Generation Xensr will ever ship. I don't know how they can run a business the way they do. I regret purchasing this product and am totally dissatisfied with their customer service.
Xensr finally sent me a replacement unit. They sent me a 2nd Generation Xensr. It works great, acquires a gps signal in a reasonable time, you can see the lights in full sunlight, it records perfectly and works just the way it's supposed to unlike the two 1st Generation Xensr's I returned to them.
They have simply been ignoring me for over a year, and now that I'm asking for a refund they have stopped responding.
I have already contacted a lawyer to get some advise and he has suggested a class action could be a possibility.
Anyone else having issues like this or I'm I just been singled out?
I have an order I placed early jan this year. A so call preorder for March. I emailed numerous times looking for an update on delivery. I tell you that David Troup is very efficient with this emails . That was was I thought until the shipping date arrived and past. I waited for 2 weeks , so this is week 2 in April just gone. Sent off an email to enquire the status of my outstanding prepaid order. Have sent a number of emails since , never had a reply as of yet.
If this is how Xensr does international business then I want my money back. Reading your post I am shocked.
I hope I have a resolution soon .