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xensr poor customer service

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richlee
Rare Poster
Posts: 5
Joined: Wed Oct 26, 2016 2:00 pm
Kiting since: 2004
Gear: Cabrinha, Jimmy Lewis, Nobile
Brand Affiliation: None

Re: xensr poor customer service

Postby richlee » Wed Mar 22, 2017 6:04 pm

Follow up to my previous posts. Xensr sent me a new Xensr since the first one did not function. The second one was a little better but still did not function well. Sometimes it worked, sometimes it did not work. Xensr issued me a RMA for my second Xensr and they said they will ship me a Second Generation Xensr back in February 2017. It is now March 22 2017 and I still have not received what will be my third Xensr unit and I don't think they have any idea when or if the Second Generation Xensr will ever ship. I don't know how they can run a business the way they do. I regret purchasing this product and am totally dissatisfied with their customer service.

skideeppow
Rare Poster
Posts: 34
Joined: Wed May 09, 2012 3:27 am
Kiting since: 2011
Local Beach: None, landlocked CO
Favorite Beaches: Maui, Turqs, Hood River for Aug 2016
Gear: Drifters, 2016 7, 9, 12
Brand Affiliation: None

Re: xensr poor customer service

Postby skideeppow » Wed Mar 22, 2017 6:54 pm

i had a Trace, i tried to use. Spent a shit ton of time with tech support. Got a new unit.

Never worked right. The jump height was always off by 15-25 feet. I would be on my strapless board and it said i caught 30 feet of air. Maybe 1 foot of air.

Anyway, seems none of these work very well.

TJ at bigwinds ended up giving me a refund.

richlee
Rare Poster
Posts: 5
Joined: Wed Oct 26, 2016 2:00 pm
Kiting since: 2004
Gear: Cabrinha, Jimmy Lewis, Nobile
Brand Affiliation: None

Re: xensr poor customer service

Postby richlee » Fri Apr 21, 2017 2:40 am

Xensr finally sent me a replacement unit. They sent me a 2nd Generation Xensr. It works great, acquires a gps signal in a reasonable time, you can see the lights in full sunlight, it records perfectly and works just the way it's supposed to unlike the two 1st Generation Xensr's I returned to them.

evila
Medium Poster
Posts: 63
Joined: Sun Feb 09, 2014 10:19 am
Kiting since: 2014
Gear: Naish Park 12
Naish Motion Board 138
North Transformer Harness
Brand Affiliation: None

Re: xensr poor customer service

Postby evila » Fri Apr 21, 2017 4:04 am

I wish I could say I had the same luck.

They have simply been ignoring me for over a year, and now that I'm asking for a refund they have stopped responding.

I have already contacted a lawyer to get some advise and he has suggested a class action could be a possibility.

Anyone else having issues like this or I'm I just been singled out?


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