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You love it - SUP and kite shop in Dusseldorf - Do not buy!

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Onda
Medium Poster
Posts: 102
Joined: Thu Nov 14, 2013 10:12 am
Kiting since: 2006
Local Beach: North Sea (NL)
Favorite Beaches: Wijk aan Zee (NL)
Watergate Bay, Daymer Bay (UK)
La Torche (FR)
Style: strictly unstrapped
Gear: Ozone
Brand Affiliation: None
Location: Germany

Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby Onda » Sun Jul 01, 2018 11:37 am

I live near this shop and have been in the shop quite some times now.
It is a real shop (no fraud / fake). However, the whole admin is rather chaotic (partly based on paper notes which are flying around the counter...) and the team seems to be overloaded with online orders. They´ve installed additional staff recently.
I think they don´t do any bad things on purpose, but they´re simply overstrained with too many sales. Buying "offline" in the shop is fine.

jkite231
Rare Poster
Posts: 8
Joined: Thu Apr 12, 2018 10:46 pm
Kiting since: 2038
Favorite Beaches: Isla Blanca, Mexico
El Gouna, Egypt
Hurghada, Egypt
Style: Freeride
Gear: Cabrinha Switchblade 12m 2016 + Cabrinha Overdrive 1X Recoil Control Bar Quickloop 2016
Brunotti Buzz 136 cm
Brand Affiliation: None

Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby jkite231 » Sun Jul 01, 2018 12:20 pm

I had similar bad experience as the OP. Ordered a wetsuit and waited over 2 months. After numerous calls and emails they finally offered to send me an alternative wetsuit, different brand and color. It did not fit and is now collecting dust in my locker. Be very careful when ordering, especially if you need something delivered fast. They are very unprofessional and probably have less than 5% of the goods actually in stock.

BenBen
Rare Poster
Posts: 17
Joined: Thu Jan 28, 2016 11:22 am
Kiting since: 2011
Local Beach: Northern Germany
Gear: Best, Core, Liquid Force, North, Slingshot
Brand Affiliation: None

Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby BenBen » Sun Jul 01, 2018 2:58 pm

I ordered there a few times.

Yes, sometimes they don't have the stuff - they always offered me newer and material for the same price. But I bet it's more like 5% that isn't in stock than the other way round. You could write an email before you order, if you 've got the time.
Yes, sometimes it takes a week or two to get your stuff. I knew that before I ordered.
Yes, returning stuff takes longer than usual, too.

But I the end I always got the stuff (or even newer/better material) and/or got my money back. And they offered the best prices by far. Would I order again? Yes. Cause the price and the way they managed to make me happy even though they had their problems, are good enough arguments for me to wait a little longer. If I d need it fast I d take a different mailorder. There s plenty of fast and good shops. So the choice is yours.

apollo4000
Medium Poster
Posts: 69
Joined: Thu Jan 03, 2013 2:27 pm
Kiting since: 2006
Local Beach: Camber Sands, The Bluff, Marazion, Lancing, Poole, Minis Bay
Favorite Beaches: Camber Sands
Style: trying hard
Gear: Kites
Blade Kiteboarding, North Kiteboarding, Cabrinha
Boards
Ocean Rodeo, Nobile, Airush, Slingshot, Crazyfly
Brand Affiliation: None

Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby apollo4000 » Mon Jul 02, 2018 7:07 pm

Had a lucky eascape. Wouldn’t touch with a barge pole. I try and buy local now where possible as it helps to sustain the local kite scene. If you don’t support your local folk they’ll be gone and you’ll miss them....

Don’t mention the VAR....(it’s a football gag....)

Demy182
Rare Poster
Posts: 6
Joined: Wed May 23, 2018 4:26 pm
Kiting since: 2011
Local Beach: puntapellaro
Gear: switch legacy
Brand Affiliation: None

Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby Demy182 » Tue Jul 03, 2018 8:12 am

write them in Italian, it worked with me :lol: :lol: :lol:


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