james wrote: ↑Thu Aug 16, 2018 6:33 pm
How does the store you bought from feel about this? Are you wanting to harm them or Brett’s business?
Unless you have the situation of the distributor selling direct in which case I stand by the fact that Brett had mugged you off. Not Core, Brett.
A better title might be
Don’t buy Core kites from Brett....
My store is still trying to hear from Core Germany. I'm not trying to harm either.
Your suggestion would be true if there was another way to get spare parts in USA. Even when you order online yourself, they cancel it and make Core USA do a new invoice.
And Core is the one who chose this distributor and staying behind him. All your emails to HQ from US, simply bounces to him.
I went to the international sales manager Philip Schinnagel and he simply said to handle with Core USA.
I wanted to warn people so they know they have no service if they end up buying a Core kite in USA.
Here's some extra context:
We get some corporate/group buys, and get discounts form various brands. I wanted to establish same with Core USA. I made it clear the terms and percentages cause no one wants to give their emails for little where they can get much more slack from their local dealers. He asks me to collect emails for the group buy. We collect over 30 emails ready to buy, and he comes back with quarter of the percentage we put as minimum, keeping all our confidential email and names for marketing. That's what I call sleazy marketing. Obviously all those 30 people ended up buying other brands where they got 6-8 times more percentage discounts. I opened this to HQ, and all I heard was distributor has the last word.
Separate from this group, 6 of my friends ended up buying 12 Core XR5 kites from Europe. I think damage already has been done to in one case to Core, other case to only Core USA. So I'm not trying to teach them business. I'm warning prospective buyers and asking owners to demand their service rights.
So if Core doesn't give you another option to get spare parts besides dealing with this guy in USA and shipping your parts from Germany, then it affects all the people who buys Core kites in USA.
If UK distributor is similar it affects the entire UK, cause you don't have a 2nd option. You are buying the most expensive kite brand knowing that you'll have no service whatsoever.
You've been warned.