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GK WARRANTY/ASSISTANCE ...

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INOKI
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GK WARRANTY/ASSISTANCE ...

Postby INOKI » Sun Sep 16, 2007 8:57 pm

Many persons have seen this topic on Kf.it in italy:

http://kiteforum.it/phpbb/viewtopic.php?t=31355

What do you think about it ? Some owner of Sonic 07 have had this trouble after 2 or 6 months after the purchase ?

What offers the factory warranty in this case? What is GK aswer ?

LITEWAVE Dave, the most important GK importer for the USA, can tell us something about this problem in his country ?

Thanks ! :thumb:

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link doesn't work

Postby brokendc10 » Sun Sep 16, 2007 10:18 pm

Inoki,

That link doesn't work...............what Sonic problem are you referring to?

Thanks,

- Mark

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INOKI
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Postby INOKI » Mon Sep 17, 2007 8:07 am

You have to register to this site to wiew topic. :-?
In any case the Sonics broken are 17m and 11m 2007.

I'll post some pictures this evening. :bye:

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can you

Postby brokendc10 » Mon Sep 17, 2007 3:48 pm

Inoki,

Can you cut and paste the post here?

Thanks for the photo's.

- Mark

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Postby mac922 » Mon Sep 17, 2007 9:38 pm

Image
That's what happened to me with a 11sonic after 4 months of life. Probably a front broke up, all weight on the back which didn't break :o , but the kite did :( . Warrenty told me it's a foult o'mine because I pulled the bar when the front broke :o :o :o .....It happened in 1/10 of second, no time to do anything! Anyway ....no way a 4 month line can be broken without doing nothing special.

Guns and Roses used to sing:
I used to love her, but I had to kill her (not really a choice o'mine!!!!) :(

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INOKI
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Postby INOKI » Mon Sep 17, 2007 11:32 pm

Some picts:

Image

Image

The answer of GK :

Hi Mario,

Concerning your warranty request Mat answer is :

Gksonic 17m : It is very difficult to know what is happening the squaring out will only happen in an extreme condition, this should be control be the rider, for now we have not found a stronger way to make the LE, and problem are very low for 17. When we see problem it is the dacron that breaks probably overinflation or kite crashing, so I suggust that you fixed, if neccesary we supply you free of charge LE to help.
Thank you,

Sheila

Office: +230 483 62 80
http://www.GloberiderKites.com

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kjo
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Postby kjo » Mon Sep 17, 2007 11:57 pm

Its kinda normal with GK...

The kites rock when flying but suck in regard to assistance/quality

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INOKI
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Postby INOKI » Tue Sep 18, 2007 8:08 am

kjo wrote:Its kinda normal with GK...

The kites rock when flying but suck in regard to assistance/quality
For a my statistic:
Someone in last 2 years have changed a kite GK in warranty? And for what kinf of damage ? :idea:

Thanks !

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Postby kosik » Tue Sep 18, 2007 8:38 am

we have the same experiencies with breaking LE.Gk does not admit waranty - "bad using of customer" " overinflation...thats all is hapenned with models of 2007 not 2006!!! :mad2:
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INOKI
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Postby INOKI » Tue Sep 18, 2007 9:21 am

:o :o I'm waiting for an answer by GK producer !!! :o :o

It isn't possible that none of Factory read this Forum, I don't believe it.


Every Kite on the market can have some problems on 4 or 5% of the Kites produced. BUT THE WARRANTY on this % WORKS !...or MUST WORK!

Otherwise the Warranty doesn't exist... I think so...


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