I'm not an RRD flier, I just feel this guy has been treated badly by lack of customer service.
A brand can make the best kites in the world, but if the back up is poor, the brand will suck!
So from that, we can deduce RRD has noticed a problem and have rectified it for the 08 line-up.j1finnn1 wrote: ...For the '08 kites, the clip is covered with neoprene to mitigate chafing on the canopy....
Yep, they certainly did... and they all escaped by providing generally good support.j1finnn1 wrote: ...Also, let's not forget that most of the aforementioned major brands mentioned in this thread had their OWN problems in '07 ....
Deep Blue Sports
My friend split his Torch from top to bottom on it's second use. He was having a very powered session, and it just went.
Rider problem? Defect? Who could tell, but it was a new kite and was replaced very quickly without an arguement.
For sure there was a problem with this design, as it has now been changed, but there's an even bigger problem with the support from the dealer and/or RRD.
What a joke!timstijntjes wrote:
...I tried, the dealer is Italian as well, didn't really help, besides giving me the email of someone at RRD... and I agree, this is something the dealer should solve for me.
The dealer passed on an email address? What was the problem, he's too busy kiting to help out himself? Even if RRD had turned him down flat, he should've persisted.
RRD has had a good year, now it's time to stand up and be counted.
Jeff, as a dealer yourself now, can you not contact RRD and see if they can help this poor guy out, rather than use this thread to pimp yourself?
You can gain some kudos, here!
We pay alot of money for equipment these days, dealer or brand loyalty isn't an automatic thing... it has to be earned!
timstijntjes, I hope you get the desreved result from this thread, good luck!
RS... Fighting for a fair deal for all, regardless of brand!