Which companies listen to their customers for product improvement?
In german we say translated: The worm has to taste the fish and not the angler. If we would not carefully listen to our customers, we would shrink.
Which companies have feedback forums and FAQ sections.
We have Foilzone.com for any Flysurfer special questions, but as we also want offer the right product to every kiter we listen carefully to all feedback even in Kiteforum.com and also at all testivalls.
Me as a Designer are 1 Month a year out for terstifalls and collect a lot of feedback there. I just have been last week in Egypt the new 2008 inflatables and boards from all other brands that was in the Magazine test too.
Our Manual is 59 Pages already, to answer all possible questions we have been collection the lest years. We also have "How to Do" Videos at our Page and free DVD and will release soon more in combination with our Teamriders.
Do they have an archive of info on last years products?
Yes, we archive all our infos at our Webpage sice 2000 when we started. Check http://www.flysurfer.de
Do they bring a weak product back for a second season?
We take 2 Years time to develop a new product. We learned that it only makes sense to release a product when it is really finished. As we sell a model 24 month this is even more important. If you have a look for a product after the hype is away, you will see how good the product in reality is.
But the Problem is that marketing is so important and existing and perfectly working products get out of focus of the customers after the first hype. That is a big reason for the fast and only short tested product releases.
Do they pass off all customer service to the less knowledgeable retailer?
If the retailer / forums canÃƒâ€šÃ‚Â´t help our customers, they contact us directly and get helped. For very special Questions I also spent my time to answer him. We have also a formular for special questions at our page.