In german we say translated: The worm has to taste the fish and not the angler. If we would not carefully listen to our customers, we would shrink.Which companies listen to their customers for product improvement?
We have Foilzone.com for any Flysurfer special questions, but as we also want offer the right product to every kiter we listen carefully to all feedback even in Kiteforum.com and also at all testivalls.Which companies have feedback forums and FAQ sections.
Yes, we archive all our infos at our Webpage sice 2000 when we started. Check http://www.flysurfer.deDo they have an archive of info on last years products?
We take 2 Years time to develop a new product. We learned that it only makes sense to release a product when it is really finished. As we sell a model 24 month this is even more important. If you have a look for a product after the hype is away, you will see how good the product in reality is.Do they bring a weak product back for a second season?
If the retailer / forums can´t help our customers, they contact us directly and get helped. For very special Questions I also spent my time to answer him. We have also a formular for special questions at our page.Do they pass off all customer service to the less knowledgeable retailer?
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