If you are out in conditions you can't control the kite in, maybe that is a problem.
As far as I know there is no kite that stays in the air when you get shot throught the whitewater with slack lines, and/or ditch the kite (like you already said you did).
Are you sure you didn't trash your kite and now want to raise a stink in hope of a free repair?
No offense, just asking since you keep posting and getting the same responses.
Maybe the kite is wrong; on the other hand maybe someone is just a
Except the one guy, folks seem to love it.