Both myself and Rob are in the same Country killer dial up...
Lots goes on behind the scene. Much of what happens is what Rob wrote and Mike an much time on the phone with Rob direct... great part of keeping Customers going... and answering question and support.
Line break while away, kite gets damaged.
Sort out what happened and get kite repaired there to (Keep riding while on Vacation)
Relay pictures to get an idea of what cause damage and kite damage.
Work with Flysurfer Distributor and Flysurfer Team.
New Kite offered by PBK only gold in stock, or Inflatable. with difference back.
Only Green wanted and Likes the Speed 12m and 21m (Keepers) Ask if any Greens around.
Get list of all parts needed to be ready for replacement on retrun home.
Bring kite in when home to inspect visually.
2 more lines (only) discovered damaged on Jan 13, that match the broken line.
Microscope and all... Kite got damage because of line break.
Replace all lines 4 hrs inspection an new lines including sewing in FLS attachement, adjust FLS not for kite size. 2 mini rings to replace elc's 2 back lines to be larks heads for new knoted back lines.
Repair small tab (Thread pulled)
Rob ready for trip next day. Get back on the water. We're off on our trips...
Now New Deluxe coming.
Next Step. Pick up kite and drop of lines for further inspection from Flysurfer and or Lines Manufactuer to find out what happened to the lines.
Customers can bring their kite to me or Ship for free repairs and warranty in many cases as I do Pro Kite Repairs on all types of kites. I also do experimental and even open cell to closed cell conversion... just lately with great Success! Also line ends sleeving, line shortening... etc... 24/7 service shop or cell or internet.. Flysurfer free Repair is a great and very rare service for a company to provide.
Ask lots of questions when getting a Flysurfer or any kite out there. Ask about flying experience of who you are buying from, what kind of support you'll get. Try to get someone who has knowledge of all kites... for water Inflatable and Closed cell kite, available for you to buy. The idea is to get on the kite that will help you enjoy Kiteboarding even more. Contact your Dealer where you got your kite if you have any problems. Dealers should work together as a Team with their Distributor and Flysurfer to sort it all out and keep riding! What a Sport!
Rob will be flying a brand new 12m Speed 3 Lime Green! and I'm happy to help along the way and look forward to flying with him next spring and maybe on our next trio south.
A crazy dial up here but yesterday 60km round trip on my 12m Speed and about 40km today on my 21m in 8 knots on a 140.... Sorry that lines caused Rob a hassle, and that is was so rare since I've never seen a Speed 3 line break like break on a new speed and I've sold many ... many happy Riders.. and I'm glad to here that Rob will continue to fly his Speeds... that says allot about the kites... sweet... Keep the kiting excitment going.. this window is bouncing (Can't see what is typing) and on crazy dial up in tropics.. Lots happens behind the scenes in the Kite World and it's great to see it all come together...
fix a bit 1 minute in my internet card left.... time to go.
Paul
www.PBKiteboarding.com