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Kiteboard car rental nightmare

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Burness
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Kiteboard car rental nightmare

Postby Burness » Wed May 07, 2014 2:44 am

We needed to book a minivan or something big enough to carry my Deceiver bag on a trip to the Tampa area two weeks ago. Searched online and found Hotwire.com.

Beware of Hotwire.com.

What you think is simply a reservation is actually a non refundable agreement. You cannot change or cancel a reservation despite their own agreement indicating that I will be billed upon returning my rental car. I did not pick up my car and actually cancelled the reservation days before. Hertz did not receive any of my $800.00. It was kept by Hotwire.com for a service which was not provided.

I highly recommend that you don't book anything through Hotwire.com unless you want your vacation ruined by dishonest people. :nono:

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Re: Kiteboard car rental nightmare

Postby BWD » Wed May 07, 2014 3:20 am

But you got your bank/credit card to get the money back from hotwire, or not yet?
Call the bank, fraud department.

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Re: Kiteboard car rental nightmare

Postby Flyfish » Wed May 07, 2014 3:59 am

Here's something that most people probably have no clue about:

A ""reservation" with Hertz means basically nothing. Your reserving a price only "if" they have a car.

I live in a small town and am at the airport more than I sometimes want to be. I see people fly in and go to the Hertz counter only to find they don't have any cars available all the time. Then people say, "but I have a reservation". Sorry, means nothing but a price guarantee.

Kills me. Don't call it a reservation! Call it a price guarentee.

Good luck with your money.

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Re: Kiteboard car rental nightmare

Postby Toby » Wed May 07, 2014 12:44 pm

Sorry to hear this! And thx for the info!

BTW, I found www.exonomyrentalcar.com to be really cheap.

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Re: Kiteboard car rental nightmare

Postby Laughingman » Wed May 07, 2014 3:34 pm

Speaking of car rentals

We recently went to Roatan and rented a pickup truck. Maybe this is normal in countries outside of NA but I was pretty surprised by what was required to rent our truck
I had to prepay for the rental, plus a $3000 deposit, plus they took an imprint of my card and made me sign it (blank)... just in case I didn't come back they said....
The woman even tried to get the pin to my credit card! She claimed the cord didn't reach the desk, I simply walked behind and pinned in making sure to cover the keys!

It all worked out in the end but wow!

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Re: Kiteboard car rental nightmare

Postby Rosco1 » Wed May 07, 2014 4:32 pm

Sounds like rentals from hell. Everywhere ive been in europe is reasonible. However, you are correct, i have always got a car but never the one i booked. Usually similer or better.

Because of this i recently brought my handiracks on a snowboard holiday. Blow up roof racks. Only an extra 1.5kg. Perfect if the car has a small boot (trunk). Turned out i had a massive upgrade and could have fit the kitchen sink in the truck they gave instead of the economey hatchback i booked and paid for. But i was prepaired whatever the car.

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Re: Kiteboard car rental nightmare

Postby dracop » Wed May 07, 2014 5:49 pm

Sounds brutal!

I almost always use Avis, they have never left me without a car even if they had to upgrade me to a convertible Mercedes for free (has happened).

The blank signature is common throughout Central America, they've done it to me at every car rental I've done in Nicaragua and Costa Rica. I personally despise such a system as it makes me very uncomfortable. The only offset is that dealing with a large international group like Avis gives me enough confidence to do it since I feel I have recourse to a larger entity, but pushes me away from smaller, local operators that frequently offer a better daily price.

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Re: Kiteboard car rental nightmare

Postby flyingweasel » Thu May 08, 2014 7:01 am

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