Yeah. I second that. My guy in NZ is awesome. But then I guess the design team is in NZ so he can go straight to the head honcho's if there's any issues.Jake-Skymonster wrote:Perhaps it's the Ozone's rep in the US? We've never had any issues with warranty on Ozone kites in the UK nor I can remember any problems with leaks / pin holes on new kites. Have you tried getting in touch with Ozone directly?
+1 the UK/European reps fell over themselves to assist when I had a bar/stopper issueJake-Skymonster wrote:Perhaps it's the Ozone's rep in the US? We've never had any issues with warranty on Ozone kites in the UK nor I can remember any problems with leaks / pin holes on new kites. Have you tried getting in touch with Ozone directly?
99% of the time when an ozone has a slow leak, it's a grain of sand under the inflation washer. Simply unscrew the valve and clean washer (both sides).KiteRunner wrote:I am the original poster of this post, and I feel like I need to add something. I just spoke to a local kiter-friend here in Miami. Turns out he bought a brand new Ozone and the kite has leaking problems. He contacted Ozone and requested that they replace the kite. (It is brand new) He got the same idiotic response I did. They told him this is normal wear and tear. The person at Ozone he spoke to is Lee, and this is the same guy I spoke to when trying to resolve my issues.
Once again, a brand new kite which turn out to be a lemon/defective.
Once again, Ozone refuses to "man up" to their warranty and respect the money costumers drop on their expensive kites.
This is ridiculous. I would NEVER buy an Ozone product again and will make sure to tell everyone I know about my experience and the experience other people have had with their customer service (or lack off)
Shame on you Ozone!!! Your customer service is a joke to the industry.
What about the part about Ozone not wanting to see the kite unless the customer paid for shipping .....Hannay wrote:
Hi Kiterunner, we have used the same material form the same supplier for the 2014 REOs as the 2012 REO, the first change of material was brought in March 2014 with our new Edge, when we changed to double rip stop D2 manufactured by the same supplier. I dont know what was different with your 2014 REO experience, I wish we had an answer to that.
I am sorry that you feel hard done by with the situation of your kite, your feedback has been taken on board during our lengthy product meeting this morning.
I sincerely hope that you continue to enjoy the sport and have fewer problems with the next brand that you choose if you decide not to stick with Ozone, I hope you will stick to Ozone.
All the best, Iain
FredBGG wrote:What about the part about Ozone not wanting to see the kite unless the customer paid for shipping .....Hannay wrote:
Hi Kiterunner, we have used the same material form the same supplier for the 2014 REOs as the 2012 REO, the first change of material was brought in March 2014 with our new Edge, when we changed to double rip stop D2 manufactured by the same supplier. I dont know what was different with your 2014 REO experience, I wish we had an answer to that.
I am sorry that you feel hard done by with the situation of your kite, your feedback has been taken on board during our lengthy product meeting this morning.
I sincerely hope that you continue to enjoy the sport and have fewer problems with the next brand that you choose if you decide not to stick with Ozone, I hope you will stick to Ozone.
All the best, Iain
That is ass backwards. First of all a company with international shipping will have very good cheap rates.
I would also imagine that a kite manufacturer would really like to see up close what is probably a product defect / limitation.
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