Yea that 2.3% gets thrown around alot, but at my local shop it was 100%. Looks like its every kite for Okinawa to. The problems were significant enough that the dealer dropped Epic. Between the 7 kites me and my friend bought we also have 100% failure.Dimitri M wrote:Hi guys,
My name is Dimitri Maramenides owner of EPIC Kites and the reason I am replying to this thread is because we do care about our customers and about our product. And this is the reason why I try to do the best I can to help any one who has an issue. And this doesn't mean an issue with just an EPIC product but any product from any kite company and believe me we have had few kiters having valve issues or other issues from other kite company and needed to be helped so they can go back in the water. The truth is that no company out there is perfect. And that is why I am always here to help and do the best I can to make sure you are taken care of in case something happens because in every business you will have a 2.3% margin of error especially from the factory the products are made.
We take great care in the development and testing of our products. One of our paramount goals is to provide something that is well built, with amazing performance and use high quality materials which is intended to last and function extremely well for a long period of time.
But the challenge is that the manufacturing process where all are products are made can be very difficult to control 100% of the time. We do rely on our skilled partners overseas, but despite best intentions there is always a margin of error for every company out there. And when an error happens we at EPIC kites are here to cover it and help our customer the best way we can to get them back in the water.
Any way, I would like to thank some of you for the kind comments on our customer service. It's something we work very hard at, just as you work very hard to purchase your gear. We are appreciative of our customers and understand that without them, we would not exist.
P.S. By the way this an example from a kiter who owns another kite company.
So Mr.Drew22 I will let him know about the Aqua Seal or 3m 5200 glue you are using so he can fix his valves problem from another kite company that he has.Poster: pmaggie
Ok guys, I'm sorry for all the Epic detractors but my first contact with Dimitri's world was fantastic. I was in Kos, a valve of a bladder delaminated and I was looking for someone to repair it. I asked on the beach and I got in touch with Nikos Kalaitzian. Nik is the manager of a very nice Epic kite center in Psalidi, probably the best spot in Kos. Nik not only repaired my kite in a day (and it was not an Epic kite), but also gave me a lot of useful informations about Kos and kiting in general. During my travels (and I travelled a lot!) I rarely met such a friendly and professional guy. I really had the impression of talking with an old friend. He explained me the Epic "way of life", the care for the customer and I eventually had the chanche to see an Epic kite with my eyes. I liked the kite but most of all I liked the way Nik works. Maybe someone did not have a good experience with Epic, my one was a fantastic one, a really Epic service! Thanks a lot Nik and see you next time!
Good pointzfennell wrote:any chance that the board was not purchased 'new' by you?
that would change things some.
Been kiting for ten years, have owned LEI's from ten brands.Drew22 wrote:Yea that 2.3% gets thrown around alot, but at my local shop it was 100%.