Northkites customer service issue

[Dion2]

While i was kiting in Paros island, in the middle of August the right front line of my bar broke. I sent pictures to the dealer in Athens asking them to replace the line.. After they contacted Northkites they said to me that they will replace it but they didnt have any at that point and they ordered one. since then i 've lost a lot of sessions, even the dealer was very kind to lend me a bar for a week. it's late september, more than a month and still Northkites haven't send anything to the dealer. furthermore at the end of august i ordered dice 2015 9 and 12. last week the 2015 kites arrived but no 9. next drop off end of November.
really northkites ?????
maybe you gain pro riders to your team with your great products but you loose the everyday kiter with your service!!!!!

[NorCalNomad]

So the local distributor is back ordered on a few things, the dice's are super popular and other people probably put preorders in before you.

Sounds more like the local shop needs to communicate better with you. Although I'm amazed the dealer didn't just pull a front line off of one of the complete bars, my local shop does that all the time. North USA has great customer support, even their western rep (Dan) posts here regularly.

[Dion2]

back order ??? wont agree with u . the 9 square meter is available to the Greek market end of November 4 months after the release of their product ( the iphone 6 will get here sooner ).
come on … thats not dealers fault , how they can sell stuff when they dont have any …..
concerning the line i assume the dealer has not many bars on stock to spare one , and i am saying that cause they wasted a northkites brand new set of lines ( 150 euros ) just to replace mine but it was 20 cm longer than then ones i have on my bar …. how paradox is that….

The way i see it Northkites is interested to sell to some countries more than others , brands like slingshot, best etc have already available all of their 2015 collection.

[Babel]

Interesting point of view. Customers seem to become more and more demanding

So, you are saying that North should have all their kites at the same time in all shops? I wonder how many companies do that. Can you buy a Iphone 6 in greece right now? Well, in the US you can
I think its totally normal if companies introduce products at different times around the world.

[Westozzy]

Ooh 9m rebel. Got mine, had it for for nearly two months now.

Sucks for you

[xenosd]

It is true that all north products reach Greece with a delay. All 2015 kites (like previous years, as well) come here at least a couple of months after they are spread to the whole world. Specific lines are not all available, as well. I dont know if it has to do with the local dealer or with the b2b communication.

[Westozzy]

Yeh I'm just not a naish fan at all, but my local shop can get in parts really quick as well for my naish riding buddies....

[Puetz]

Ooh 9m rebel. Got mine, had it for for nearly two months now.

Sucks for you

... and how's the 9m??? Where's the 18m btw???

Robbie

[NorCalNomad]

Ooh 9m rebel. Got mine, had it for for nearly two months now.

Sucks for you

Lol actually he wants a 2015 9m dice.....and I can tell you I love mine!

[Westozzy]

Ooh 9m rebel. Got mine, had it for for nearly two months now.

Sucks for you

Lol actually he wants a 2015 9m dice.....and I can tell you I love mine!

Yep the new dice is also a killer kite!!! But in the end I'm a rebel man deep down...

Robbie, pick up 18m saturday on way through to exmouth...looks like I will need it...