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You love it - SUP and kite shop in Dusseldorf - Do not buy!

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BillyGoatGruff
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby BillyGoatGruff » Sun Nov 11, 2018 9:58 pm

they are legit shop, they have great prices, they do deliver, they do not run scams. But that said - they do have terrible communication with the customer
I have bought 4 different Naish Torch's over the years from gerrit, the shop is real and the goods turned up in a week or two. I too found communication very poor but I would happily buy from them again (only using paypal this time). They want bank transer to save on fees, I always payed via bank transer in the past and had no issues. However seems they have a lot to sort out here !

zlatko23
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby zlatko23 » Wed Nov 14, 2018 5:25 pm

To update on my previous post - I just got the refund for my return from August. So as I said - all legit, but could be slow.

Sgallian
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby Sgallian » Thu Nov 15, 2018 6:36 am

Bought a kite+bar just a day before I saw this post, was a little worried since I made a bank transfer, but just received the kite a week after, good year, color...
Bar is still to be sent, I can understand that as it is a less common version (shorter bar for the wife), but I am quitte confident I'll get it when they restock it, as they always reply to emails (after 2 days sometimes).
So yes, as stated above, legit, and for me, if you're not in a hurry, the pretty good price is worth the wait...
Will pay by Paypal next time though.

Sgallian
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby Sgallian » Tue Nov 27, 2018 1:45 pm

Update: bar has been received... Well, 3 weeks from the order to delivery of all the products, but as I was not in a hurry, quite a good deal! Will buy from them again.

mikelet
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby mikelet » Tue Nov 27, 2018 2:25 pm

People is amazing !! , all this bad purchase experiences related here ( mine incluided ) and they keep throwing bucks at the discounts/ offers advertising ... :o
Sometimes i wonder if i'm from this planet ... :rollgrin:

Sgallian
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby Sgallian » Tue Nov 27, 2018 2:47 pm

Well... 3 weeks delivery time (when I could have waited twice that much really, as long as everything came before Xmas) for more than 300€ cheaper than everywhere else...
I usually do not buy something just because it's on sale (haven't bought anything last Friday ;) ) but yeah, if you don't have an time issue, why not?

keviene
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby keviene » Wed Feb 13, 2019 12:25 pm

I bought a board bag last week and everything was pretty fast, form Germany to Spain in less than a week.

a year ago I bought a majestic harness and it took it over a month to get it shipped, so I suppose they have improve things a lot

HugoMC
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby HugoMC » Wed Feb 13, 2019 1:01 pm

I bought a foil mast and it was delivered super quick.

Very happy. Emailed the customer support to check stock before buying and they got back to me super quick.

Just my experience though.

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omg
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby omg » Wed Feb 13, 2019 1:41 pm

HugoMC wrote:
Wed Feb 13, 2019 1:01 pm
I bought a foil mast and it was delivered super quick.

Very happy. Emailed the customer support to check stock before buying and they got back to me super quick.

Just my experience though.
same here, bought a bar on two days ago, asked before hand and the delivery is super quick (it's now at the local post office). They might be fixing up the deliveries?

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omg
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby omg » Wed Feb 13, 2019 6:57 pm

omg wrote:
Wed Feb 13, 2019 1:41 pm
HugoMC wrote:
Wed Feb 13, 2019 1:01 pm
I bought a foil mast and it was delivered super quick.

Very happy. Emailed the customer support to check stock before buying and they got back to me super quick.

Just my experience though.
same here, bought a bar on two days ago, asked before hand and the delivery is super quick (it's now at the local post office). They might be fixing up the deliveries?
Edit: well here we go, our local post office was obviously front running things as I just got an email that the item is not in stock atm, and hence there will be a delay. I asked specifically if the item was on stock - the answer was yes... so go figure.

Edit 2: I need to take the above back, they had sent the bar, but there was just a wrong email sent to me in error and I can track the shipping now (left the country now), so props to the shop.
Last edited by omg on Thu Feb 14, 2019 9:10 pm, edited 2 times in total.


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