Forum for kitesurfers
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Toby
- Very Frequent Poster
- Posts: 50347
- Joined: Mon Sep 24, 2001 1:00 am
- Kiting since: 2000
- Weight: 95 kg
- Local Beach: Cumbuco, Brazil
Barra do Cauipe, Brazil
- Favorite Beaches: same
- Style: Airstyle
- Gear: Rebel 2015 18
- Brand Affiliation: None.
- Location: World (KF Admin)
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Has thanked:
832 times
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Been thanked:
2365 times
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Contact:
Postby Toby » Wed Feb 13, 2019 8:07 pm
It’s clearl that they take your money first and then see what’s in stock.
In stock, all fine. Not im stock, they wait til they have it in stock, no matter the time you waist.
Sorry, really bad customer service and I wonder why people keep buying there.
There are many other shops with similar prices. Go to one that is honest!
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PusherII
- Frequent Poster
- Posts: 206
- Joined: Fri Oct 05, 2018 7:16 pm
- Local Beach: ostia beach
- Favorite Beaches: El Portillo, Las Terranas
- Style: Free Ride
- Gear: Core XR5
- Brand Affiliation: None
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Has thanked:
24 times
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Been thanked:
22 times
Postby PusherII » Mon Feb 18, 2019 5:07 pm
Sometimes they have in stock (or better, tehey claim to have), gear 1-2-3 years old brand new, that let you save lot of money.
So, imo, if you pay with credit card will be fine, be prepared to wait 1 month for nothing.
Another good strategy is to ask to others online shops, if they are availeble to make you the same their price. This is what happened to me for example with king of water sports
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omg
- Very Frequent Poster
- Posts: 861
- Joined: Sun Oct 31, 2004 2:58 pm
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Has thanked:
155 times
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Been thanked:
35 times
Postby omg » Mon Feb 18, 2019 9:22 pm
The bar came in time. All good, can’t complain.
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maddy
- Very Frequent Poster
- Posts: 583
- Joined: Wed May 19, 2004 1:44 pm
- Brand Affiliation: None
- Location: italy
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Has thanked:
0
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0
Postby maddy » Tue Jun 04, 2019 4:38 pm
So now my turn is on
15 days waiting for half of my order, mailing with no answers
Bad experience, the kind I do NOT LOVE
Hope in happy ending but nothing to do with correct practices
My fault not checking feedbacks before.
Good job the ones denouncing such troubles around the market
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kiter4fun123
- Medium Poster
- Posts: 58
- Joined: Sat Mar 19, 2016 9:40 am
- Style: TT and hydrofoil in light wind
- Gear: flysurfer, naish, nobile
- Brand Affiliation: None
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Has thanked:
0
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Been thanked:
4 times
Postby kiter4fun123 » Thu Oct 24, 2019 1:11 pm
Hi,
I'm in a similar situation. Ordered and payed for an item a month ago and still no delivery.
Have sent a cople of emails and tryied to call them but no response at all
How to get updates on the order?
Do they deliver at the end?
kite gear is kind of expensive so quite scarry with this kind of customer service...
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leeuwen
- Very Frequent Poster
- Posts: 853
- Joined: Fri Apr 05, 2019 12:16 pm
- Kiting since: 2014
- Local Beach: Anything in NL
- Style: Foiling around
- Gear: KauperXT 11M Falcon
Ocean Rodeo aluula roam 10m / HL Crave 8m/6m
Slingshot ghost 4M
Sabfoil 1350L,633,699,671/ 83-103 kraken mast / Groove Skate L + Radical / Sabfoil T35
Lieuwe Shotgun
- Brand Affiliation: None
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Has thanked:
84 times
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Been thanked:
316 times
Postby leeuwen » Thu Oct 24, 2019 1:52 pm
In my experience they deliver but it just takes longgg so do not be worried your money is gone.
I ordered a kite and bar this year and it al came eventually but took way longer then promised.
To not be disappointed expect at least 4-6 weeks delivery times regardless of what the website is saying or what they say to you on whatsapp or on a phone call..
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Kemperman
- Medium Poster
- Posts: 66
- Joined: Sun Aug 28, 2016 8:23 am
- Kiting since: 2011
- Weight: 78
- Style: Big air, freeride
- Gear: Duotone Rebel, North Orbit
- Brand Affiliation: None
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Has thanked:
5 times
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Been thanked:
28 times
Postby Kemperman » Sun Oct 27, 2019 6:59 pm
Worst shop ever. Waited 2 months. The worst thing is their costumer service. This is a typical conversation. Every time I see that he reads the comment, but doesn't bother to comment.
5-22-2019
Me: Has the wetsuit been shiped?
6-05-2019
Me: When can i aspect my wetsuit?
6-06-2019
Me: Do have track and trace?
It has been more than two weeks since it has been shiped.
And please update your website. This is the wetsuit I bought more than a month ago. It is still online.. (the item was out off stock, but somehow was still available on the website)
At least give me an update. I know you read it, but you don't answer it.
Please work on your costumer service.
[19:18, 6/6/2019] You Love It: here I am
[19:32, 6/6/2019] Me: Hello, see the questions above.
Order number: 52241. When can I expect it?
Hello?
When can I expect my wetsuit?
Please.
[17:53, 6/7/2019] You Love It: Hi
[17:55, 6/7/2019] Me: Hey
When can i expect my wetsuit?
Why don't you asnwer my question?
[18:04, 6/7/2019] You Love It: mid next week. It arrived here this week and will be shipped on tuesday
[18:04, 6/7/2019] Me: Thanks for the answer. Can you also send a track and trace?
[18:05, 6/7/2019] You Love It: off course!
[18:05, 6/7/2019] Me: Thanks!
6-12-2019
Hello Gerrit, do you have the track and trace code for me?
6-14-2019
Hello Gerrit, do you have the track and trace code for me?
6-16-2019
Hello?
I finaly got it in july....
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Leon van Bergen
- Very Frequent Poster
- Posts: 1124
- Joined: Mon Jun 11, 2018 8:25 am
- Kiting since: 2016
- Local Beach: Wijk aan Zee, Netherlands
- Gear: Duotone Rebel 7,9,11 SLS ‘23 | 14m Juice Dlab | Lieuwe Shotgun
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Has thanked:
1143 times
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Been thanked:
301 times
Postby Leon van Bergen » Sun Oct 27, 2019 7:21 pm
Unbelievable ! I normally pray for no one's bankruptcy but ..
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Barryg101
- Medium Poster
- Posts: 158
- Joined: Fri Jan 26, 2018 2:28 am
- Local Beach: Tarifa, Obidos & Brouwersdam
- Favorite Beaches: Dahkla
- Style: Freestyle , Big Air & Megaloops
- Gear: Eleveight FS & Cabrinha FX
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Has thanked:
12 times
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Been thanked:
8 times
Postby Barryg101 » Sun Oct 27, 2019 7:45 pm
Used them a few times and actually worked great. Ordered 2018 mystic harness and received the 2019 model. Ordered standard pump and received the xl version which is 10€ extra. Also delivery took about 2 weeks but I'm patient enough and it's not too long. Orders were shipped to Ireland
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Foil
- Very Frequent Poster
- Posts: 1447
- Joined: Mon Oct 23, 2017 7:44 pm
- Kiting since: 2000
- Weight: 91kg
- Local Beach: New Brighton near Liverpool. Open sea with big low tide deep lagoon
and regular at Rhosneigr and Newbrough on Anglesey
- Favorite Beaches: New Brighton, Rhosneigr, Fleetwood, Newbrough, Blackrock sands
lake Como (Italy) El Medano
- Style: kite foiler since 2017 Ttip since 2000
- Gear: My rule to gear choice is "IF IT DONT BOOST ITS NO USE"
Groove Skates 110cm 2022 editions
kraken mast systems 103k and 93k.
Kraken fuse 703k
Duotone SLS Evo's -- 11mtr/9mtr/7mtr/6mtr/ 4mtr RRD.
Duotone 2022 click bars x2,my own custom made lines fitted,
(modified lines now available for the flite99 shod duotone bars)
Bar lines made up to any length in a choice of strengths, power lines, trim lines, pigtails, leader lines, bridal lines, elasticated lines, I make and fit them all, free fit and tune service,
quick turnaround,drop me a message, find me on messenger, Colin Moore.
- Brand Affiliation: None
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Has thanked:
116 times
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Been thanked:
324 times
Postby Foil » Mon Oct 28, 2019 8:32 am
everyone should know this dealer has 2 web sites, different names, same web page layout, same guy behind the phone,
which he may answer between the hours of 1-3pm, eu time.
but same appalling customer service,
check the details at the bottom of the web site pages,
My mate was caught out by both web sites and only realised what was going on when he was flicking between each web page and noticed the same wording and picture layout, then the trading details in small print, he was fuming mad with the shop as he wasted so much time and trust in this double trouble outlet.
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