Kiteforum.com

Mikkelza wrote: ↑

Sat Nov 10, 2018 10:39 am

I find it interesting that people report that they get no response. I emailed back and forth several times yesterday. The webshop explicit asked for bank transfer.
I am looking for a 40cm mast for the cabrinha double agent. It seems to be sold out all over Europe (I asked a few places), except you-love-it.eu that tells me that they bought the whole cabrinha stock, and that is why all other webshops can't deliver.

Mikkelza wrote: ↑

Sat Nov 10, 2018 4:36 pm

My point is: If the webshop do not ship any/most of the orders, as indicated here, it is pretty cold blooded emailing back and forth being very friendly and professionally

Toby wrote: ↑

Sat Nov 10, 2018 6:01 pm

Mikkelza wrote: ↑

Sat Nov 10, 2018 4:36 pm

My point is: If the webshop do not ship any/most of the orders, as indicated here, it is pretty cold blooded emailing back and forth being very friendly and professionally

Do you know how friendly the Nigerians are before you give them your bank account details to send you 100.000.000 USD

zlatko23 wrote: I have bought 1500+ Euros of gear from this web shop. I have never had trouble with delivery so far. I have had issue when the purchased item was actually not available, but I got a free of charge replacement with newer and higher level one. And yes - communication with them is a NIGHTMARE. Phone call works best, but I had to call over 20 times in couple of weeks period to finally reach them.
Return of goods is also an issue - I am STILL in the process of returning an item I bought in August. It took 2 months to acknowledge the return(and over 40 unanswered emails and calls from my side), then 2 weeks to issue a credit note, but now more than 2 weeks I am still waiting for refund to my PayPal account. Just reminded them once again.
So - they are legit shop, they have great prices, they do deliver, they do not run scams. But that said - they do have terrible communication with the customer, they have issues with items being listed as available while they are not.

Toby wrote: ↑

Sun Nov 11, 2018 12:55 pm

GOOD LUCK