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You love it - SUP and kite shop in Dusseldorf - Do not buy!

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Toby
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby Toby » Wed Feb 13, 2019 8:07 pm

It’s clearl that they take your money first and then see what’s in stock.
In stock, all fine. Not im stock, they wait til they have it in stock, no matter the time you waist.

Sorry, really bad customer service and I wonder why people keep buying there.

There are many other shops with similar prices. Go to one that is honest!

PusherII
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby PusherII » Mon Feb 18, 2019 5:07 pm

Sometimes they have in stock (or better, tehey claim to have), gear 1-2-3 years old brand new, that let you save lot of money.
So, imo, if you pay with credit card will be fine, be prepared to wait 1 month for nothing.
Another good strategy is to ask to others online shops, if they are availeble to make you the same their price. This is what happened to me for example with king of water sports

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omg
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby omg » Mon Feb 18, 2019 9:22 pm

The bar came in time. All good, can’t complain.

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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby maddy » Tue Jun 04, 2019 4:38 pm

So now my turn is on

15 days waiting for half of my order, mailing with no answers

Bad experience, the kind I do NOT LOVE

Hope in happy ending but nothing to do with correct practices

My fault not checking feedbacks before.

Good job the ones denouncing such troubles around the market

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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby kiter4fun123 » Thu Oct 24, 2019 1:11 pm

Hi,

I'm in a similar situation. Ordered and payed for an item a month ago and still no delivery.
Have sent a cople of emails and tryied to call them but no response at all :(

How to get updates on the order?
Do they deliver at the end?

kite gear is kind of expensive so quite scarry with this kind of customer service...

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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby leeuwen » Thu Oct 24, 2019 1:52 pm

In my experience they deliver but it just takes longgg so do not be worried your money is gone.
I ordered a kite and bar this year and it al came eventually but took way longer then promised.
To not be disappointed expect at least 4-6 weeks delivery times regardless of what the website is saying or what they say to you on whatsapp or on a phone call..

Kemperman
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby Kemperman » Sun Oct 27, 2019 6:59 pm

Worst shop ever. Waited 2 months. The worst thing is their costumer service. This is a typical conversation. Every time I see that he reads the comment, but doesn't bother to comment.

5-22-2019
Me: Has the wetsuit been shiped?

6-05-2019
Me: When can i aspect my wetsuit?

6-06-2019
Me: Do have track and trace?
It has been more than two weeks since it has been shiped.
And please update your website. This is the wetsuit I bought more than a month ago. It is still online.. (the item was out off stock, but somehow was still available on the website)
At least give me an update. I know you read it, but you don't answer it.
Please work on your costumer service.

[19:18, 6/6/2019] You Love It: here I am

[19:32, 6/6/2019] Me: Hello, see the questions above.
Order number: 52241. When can I expect it?
Hello?
When can I expect my wetsuit?
Please.

[17:53, 6/7/2019] You Love It: Hi
[17:55, 6/7/2019] Me: Hey
When can i expect my wetsuit?
Why don't you asnwer my question?

[18:04, 6/7/2019] You Love It: mid next week. It arrived here this week and will be shipped on tuesday
[18:04, 6/7/2019] Me: Thanks for the answer. Can you also send a track and trace?
[18:05, 6/7/2019] You Love It: off course!
[18:05, 6/7/2019] Me: Thanks!

6-12-2019
Hello Gerrit, do you have the track and trace code for me?

6-14-2019
Hello Gerrit, do you have the track and trace code for me?

6-16-2019
Hello?

I finaly got it in july....

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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby Leon van Bergen » Sun Oct 27, 2019 7:21 pm

Unbelievable ! I normally pray for no one's bankruptcy but ..

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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby Barryg101 » Sun Oct 27, 2019 7:45 pm

Used them a few times and actually worked great. Ordered 2018 mystic harness and received the 2019 model. Ordered standard pump and received the xl version which is 10€ extra. Also delivery took about 2 weeks but I'm patient enough and it's not too long. Orders were shipped to Ireland

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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby Foil » Mon Oct 28, 2019 8:32 am

everyone should know this dealer has 2 web sites, different names, same web page layout, same guy behind the phone,
which he may answer between the hours of 1-3pm, eu time.
but same appalling customer service,
check the details at the bottom of the web site pages,
My mate was caught out by both web sites and only realised what was going on when he was flicking between each web page and noticed the same wording and picture layout, then the trading details in small print, he was fuming mad with the shop as he wasted so much time and trust in this double trouble outlet.


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