They apologised for inconvenience and promised to make it up to me by fulfilling my order free of charge.
After noticing some wear on one of the bridle lines and the pigtails on 12m xr4, I decided that it's time to replace them and contacted coreusa for quotes.
It turns out that it'll cost me roughly $80 to replace just 4 pigtails (WTF!).. ~$120 to replace all bridles!
Just for reference, Switch charges ~$40 for all bridles, shipped.
here is quote from core usa:
So, naturally 2 things popped up in my head:Here is the pricing:
E1+PF = $29.90
D1 = $19.90
A1 = $19.90
B2 = $19.90
International Express shipping is $29.
1) why would a local dealer charge me arm and leg for international shipping?
2) famous german engineering : you can replace a pigtail w/o taking half of the bridle system with it.
OK, but CORE has online store, so I place an order and get 3 out of 4 items above for 86EU
So even with that tax, it looks like a better deal than what the local dealer offered me.1x Replacement bridle line set for CORE XR4 - D1 / 12.0 for 12,90 € each
1x Replacement bridle line set for CORE XR4 - E1+PF / 12.0 for 39,90 € each
1x Replacement bridle line set for CORE XR4 - A1 / 12.0 for 17,90 € each
Subtotal : 70,70 EUR
Tax : 13,68 EUR
Shipping : 15,00 EUR (Worldwide Economy)
Total : 85,70 EUR
Now is the bummer:
2 hours later I get an email from Core Germany that they forwarded my order to CORE USA.
2 hours after that, a bill from CORE USA, charing me $29 for (international?) shipping and thus overcharging me by at least $10
Apparently this was done to better service me:1.0000 CORE XR4, 12m, bridle line set, D1 (2 piece) $12.90
1 CORE XR4, 12m, bridle line set, E1+PF (both sides) KZLE1PF513 $39.90
1 CORE XR4, 12m, bridle line set, A1 (2 piece) A1bridle $17.90
1.0000 Shipping $29.00 $29.00 $29.00
Subtotal $99.70 Non Taxable @ 0% $0.00 Total $99.70
So if the local dealer does not stock parts, why would they transfer me to them and not just fulfill the order?Hi Denis,
They transferred your order to us because all US orders go through our US headquarters to ensure quality customer service.
You are correct, we do not regularly stock the bridles here in the USA. It would be possible to have the 15 EUR shipping if we were to ship to Europe. However, the least expensive shipping option to the USA is FedEx International Express shipping, which is $29.
Why would CORE put 15EUR Worldwide economy if they cannot actually provide it?
How come I can get free shipping from China on $80 Tablet at Gearbest, but it cost $29 to ship a pair of shoelaces from Germany?
You used to have good customer service and now it's just random ripoff machine.