I thought this was an interesting comment on their Facebook page. Different then all the rest which were angry costumers.
"We made contrary experiences with the Customer service of #Best Kiteboarding
A few weeks Ahso, a friend of mine and I took a trip into the sun of Spain for a few days to escape the gray sky in Northern Germany. And on this occasion, we also wanted to find out what lies behind the mysterious shipping address of the current Best products.
Does Best still exist? Are their products directly from China, as some people say here? Is there any customer service at all?
And most importantly - will there be a product release in 2019?
We arrived with all these questions and after half an hour we reached a rather deserted, inconspicuous industrial area. When we reached the exact address, we stood in a backyard - surrounded by the offices of young, unknown startups. We looked around and couldn´t find Best Kiteboarding at first, so we asked a nice gatekeeper if he knows this company.
At that point in time, we did not believe in "real company headquarters" or a warehouse anymore.
But to our surprise, the cheerful employee brought us directly to a somewhat hidden iron door with a clear inscription: "Best Kiteboarding. Ride with us."
After ringing the doorbell, an employee of the kite brand opened the door. And he was just as surprised as we were. We introduced ourselves and said why we were there, Carlos told us why Best had suffered such heavy losses in the past years. How a production error has brought one of the market leaders to their knees and how difficult it is today to put an end to all the gossip.
We also asked about new products - he proudly told us that the first products, including the freeride bomb "Roca", will be presented in early 2019. and so they did:)
Likewise, a release of the legendary TS is being worked on and the Directionals are also on top of the TO DO list.
No one thinks about an end of Best Kiteboarding. On the contrary, he was very happy about our visit and that there are still Customer in Germany. After our interview, we received a handful of freebies and a happy farewell.
So - in a nutshell -there is a warehouse in Barcelona, where besides spare parts a lot of boards and various accessories are stored and shipped.
And yes, there is customer service - and they are very nice!
We would like to thank #Best Kiteboarding again for the great day & the lovely gifts! And we are looking forward to test the new #Best Roca!"
The 2 for 1 deals are great. The only catch seems to be a $200 "handling fee" and some crazy shipping prices. That's what kind of turned me away. I'm all for better deals on kiteboarding. If I could buy a new 2014 TS with good materials and valves that didn't come off I would do it. Who needs "newly" redesigned kites every year.