I have a question for you all regarding the customer service of a kite manufacturer. I was kiting in brazil last november and went on a downwinder trip with my waterproof backpack and without a escorting pickup truck. The plan was an adventure with three of my kitesurfing buddies.
We planed everything as good as we could imagine and had spare parts available for most of the equipment. Unfortunately, the one part I never thought would rip apart and went flying and with it my kite itself. As you see in the following picture, the depower line (not sure how its called in english, the one big line where the kite is connected to) ripped apart as well as the safety line and my kite flew away.
The bar itself was almost new. I had it for one year, it was from the current collection and I flew it for only for about 25 days. As far as I see it, this should not happen to brand new gear. This might have went into a very dangerous situation. Image if this would have ripped during a high jump.
So I wrote directly to the manufacturer F-ONE and told them my story. I was expecting to have a full replacement of the bar since this issue is quite concerning and should not happen with new gear. But they weren't really friendly and sent me only the necessary spareparts to repair the bar and also wrote the following lines, quote:
andWe've had a few issues like yours on the first Linx prods (fortunately not many) so we modified the Hub slightly to prevent it from happening. 2019, we've redesigned it completely and changed the lines as well.
So I was wondering what you guys think. Is this the right reaction from the manufacturer or would it have been the least to replace the full bar? As far as I see, I'm still riding with the same bar from 2018 and still fear, that the problem would occur another time on the ocean. But I'm curious what you think about that.I understand your problem however, when you have a brake default on your car, we change the brakes, not the whole steering system.