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Duotone - is pre-2019 support gone?

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apollo4000
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Duotone - is pre-2019 support gone?

Postby apollo4000 » Sat Apr 27, 2019 12:02 am

Does anyone know if the pre-2019 support has been wiped out completely or is the company or B&M still supporting older gear? I tried to look for some old manuals for V splitter setting on 2018 kites but cannot find the old stuff.

Hidden or gone completely?

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Re: Duotone - is pre-2019 support gone?

Postby Toby » Sat Apr 27, 2019 12:16 am

They still support older gear

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Re: Duotone - is pre-2019 support gone?

Postby Kees » Sat Apr 27, 2019 3:30 am

They had a web shop for older parts last year but I have not been able to find it anymore? They stated last year they would continue to have spares for pre 2019 gear?

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Re: Duotone - is pre-2019 support gone?

Postby apollo4000 » Sun Apr 28, 2019 11:23 pm

Kees wrote:
Sat Apr 27, 2019 3:30 am
They had a web shop for older parts last year but I have not been able to find it anymore? They stated last year they would continue to have spares for pre 2019 gear?
My thoughts as well. I spoke to shop yesterday in UK and they said yes and probably Duotone parts will fit. I guess not publishing on the interweb to avoid confusing the f£&k out of anyone new to the sport or has not read the forum last year.

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Re: Duotone - is pre-2019 support gone?

Postby Da Yoda » Mon Apr 29, 2019 6:59 pm

apollo4000 wrote:
Sat Apr 27, 2019 12:02 am
Does anyone know if the pre-2019 support has been wiped out completely or is the company or B&M still supporting older gear? I tried to look for some old manuals for V splitter setting on 2018 kites but cannot find the old stuff.

Hidden or gone completely?
Manuals
https://www.northkiteboarding.com/north-life/manuals/

Spare Parts
https://shop.duotonesports.com/en-gb/home_kiteboarding
I've found that Duotone's replacement parts seem to be compatible with bars going back to 2013 since the current bars are essentially the same design. :thumb:
I'm not sure how far back, but many of Duotone's kite spare parts are also compatible with older North kites.
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Re: Duotone - is pre-2019 support gone?

Postby caduo » Tue Apr 30, 2019 5:37 am

considering that nothing changed,but the name,i guess that local distributors or dealers,who remaine the same will support older spare parts as any other brand.

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Re: Duotone - is pre-2019 support gone?

Postby Dan-at-Duotone » Tue Apr 30, 2019 7:09 pm

Just to be completely clear, we will continue to support all items that we produce under any brand name as we have always done in the past. This includes warranties and spare parts. And yes, many newer Duotone items are identical/backwards compatible with 2018 and earlier North branded products. Just ask your Duotone dealer and they should be able to order anything, and if you have any issues finding smaller/older parts or questions about compatibility feel free to hit me with a private message here.

-Dan
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apollo4000
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Re: Duotone - is pre-2019 support gone?

Postby apollo4000 » Tue Apr 30, 2019 8:39 pm

Dan-at-Duotone wrote:
Tue Apr 30, 2019 7:09 pm
Just to be completely clear, we will continue to support all items that we produce under any brand name as we have always done in the past. This includes warranties and spare parts. And yes, many newer Duotone items are identical/backwards compatible with 2018 and earlier North branded products. Just ask your Duotone dealer and they should be able to order anything, and if you have any issues finding smaller/older parts or questions about compatibility feel free to hit me with a private message here.

-Dan
Crystal! 😁


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