Just be happy that this isn't the other major foil kite manufacturer. Just from the pictures I can guarantee you they would say it was your fault. And they do have plausible deniability as to it being a issue with the bridles or pulley. I would think the greater likelihood is that the kite was being flown with those bridles inverted and they wore on each other with each depower stroke.jorg wrote: ↑Sat Jan 11, 2020 8:20 pmI was middle of a jump and dropped hard due to the failure of a green bridle line on the port side. It was a scary moment. There are about 40 sessions on this Soul.
After a close investigation, I found out that the pulleys are the problem. They are chafing the lines as the inner white surface is not smooth. Opened a ticket. Let's see
Has anybody worked through their warranty claims?
Unfortunately this is a common problem with ram air kites in general and Flysurfer in particular. Ram air bridles are incredibly complex and prone to tangling, catching seaweed, breaking, and stretching (e.g. refer to the many threads on "resetting the mixer").
This may or may not be right. The pulley lines last about 200hours, pulleys can be up to 400 but usually less. I would guess you have not rinsed your bar and pullies well enough.jorg wrote:There are about 40 sessions on this Soul
Now that's top customer service. There used to be a fair few designers/owners on the forums back in the early days, far less common now.Hi Jorg.
Sorry, for your Problems.
If there should be any issue with warrenty and your dealer, contact me by PM.
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