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North navigator bar recall

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Rickshawjimmy
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North navigator bar recall

Postby Rickshawjimmy » Thu Mar 12, 2020 9:17 pm

Did anyone see this? Saw it on the facebook kiteboarding group. Looks very worrying if it's the depower main line, if that thing breaks you're in trouble. Anyone know anything about it?

https://www.facebook.com/photo.php?fbid ... ater&ifg=1

Image

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justbob
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Re: North navigator bar recall

Postby justbob » Fri Mar 13, 2020 11:49 pm

Reads like it was written by a lawyer.

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Re: North navigator bar recall

Postby Daversj » Sat Mar 14, 2020 12:55 am

Who keeps the box to a bar to check the serial number? 😂

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Re: North navigator bar recall

Postby alunj » Sat Mar 14, 2020 2:27 pm

Daversj wrote:
Sat Mar 14, 2020 12:55 am
Who keeps the box to a bar to check the serial number? 😂
It’s on the CL as well according to the image

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Re: North navigator bar recall

Postby dewwy » Sat Mar 14, 2020 5:06 pm

alunj wrote:
Sat Mar 14, 2020 2:27 pm
Daversj wrote:
Sat Mar 14, 2020 12:55 am
Who keeps the box to a bar to check the serial number? 😂
It’s on the CL as well according to the image
Yeah it is.

Does anyone have the link to check whether a serial number is eligible?

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windsuks
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Re: North navigator bar recall

Postby windsuks » Sat Mar 14, 2020 8:29 pm

All customers who have purchased a North Navigator bar (particularly the early ones) should have already been contacted by the shop who sold it to them, if they haven't then they should contact the shop to arrange for the replacement part.

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Toby
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Re: North navigator bar recall

Postby Toby » Mon Mar 16, 2020 9:10 am

Info from North:

Please note that this is not a recall. A very small number of Control Systems from our first shipment of product to market (pre December 2019) has been affected. We ask consumers to get in direct contact with the retailer they brought their Control System from in order to confirm eligibility for the upgrade.

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Re: North navigator bar recall

Postby HALF » Mon Mar 16, 2020 9:34 am

Info to North:

Please note the definition of a recall.
These users thanked the author HALF for the post:
Leon van Bergen (Mon Mar 16, 2020 11:33 am)
Rating: 10%

Leon van Bergen
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Re: North navigator bar recall

Postby Leon van Bergen » Mon Mar 16, 2020 11:34 am

HALF wrote:
Mon Mar 16, 2020 9:34 am
Info to North:

Please note the definition of a recall.
:D :thumb:

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Re: North navigator bar recall

Postby Rickshawjimmy » Tue Mar 17, 2020 1:12 am

Seems very strange that they have none of this on their website or social media. Wouldn't you think if it is an 'upgrade' that's not a recall they would try and promote it? yet they're trying to swap out a key safety component of the bar that is vital for making it safe while not advertising it online...? Smells a bit fishy to me. I suppose when you bring out a new collection there are always going to be things that don't come out right. Ozone did it recently with their safety system, they seemed quite proactive about it.


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