I’m sorry. I’ve not been logged in here as much as I used to as we work to get the Aluula kites produced and shipped.
- OP, if you emailed us and didn’t get a response I’m sorry. Please email sales@ and firstname.lastname@example.org
and we will sort you out.
- your deposit is fully refundable if placed on our website
- all kites with deposits on them should ship in the next 2 weeks. We have 9 & 10 Roams as well as 12 and 14.5 Flites shipping to all reserved customers this week (July 27-31) and all other sizes other than the 12m Roams the week of Aug 3. 12 Roams should follow to us the following week.
- if your local retailer has open orders with us but if you’ve not placed a deposit, those orders will be fulfilled to those dealers on a first in first out basis with deliveries weekly between now and end of September.
We are so stoked to get these kites out to our consumers and truly appreciate the patience. As another member said, supply chain has been a challenge with Covid but our team is incredible and have all been working so hard to get this product launch off successfully. Truly a great team effort.
See you on the water!
NOTE: I edited this post to reflect a delay in 12m Roam deliveries