nothing2seehere wrote: ↑
Wed Nov 18, 2020 11:54 am
For the record I think the thread is useful (bar the call out culture clash in the middle) as it highlights that there might be a problem and to check for wear
. And that it seems that if premature wear is seen then the dealers will help with a temporary fix whilst the company look into it further. I understand though, the frustration about the perceived lack of transparency. Threads like this can be useful in helping customers identify if they are seeing a one off manufacturing problem or a design problem. Because of cover-ups in other industries (cars for example) there is a temptation to assume that problems are hushed up and treated on an individual basis as a way of avoiding negative publicity - though I'd suggest this view is probably wrong and that manufacturers understand that positive action for a recall results in a more positive view of the company.
Thanks for pointing this out. As an fairly inexperienced kiter regarding to equipment, I didn't know I was at risk of snapping my safety line riding it without the black cover/protection. Even more, I wasn't aware d that it was a manufacturing defect. So this is not about dragging Core's reputation, but letting the community know if there's a problem.
It's fair to say that Core response (or at least my dealer) has been outstanding every time i had an issue with my bar.
1- The bar was delayed like 2 months due to Covid, and I had a brand new XR with no bar. They let me a Pro 2 bar until mine was shipped.
2- They send me the wrong bar ( the 3 instead of 3+). Again, they took my bar, let me Pro 2 bar and gave me my bar back in 10 days with the proper extensions.
3- When the ball stopper was broken, they replace it, mount it, trimmed my bar to make sure all was ok and fixed the sliding problem I mentioned in a post here.
4- When I called on Monday to my supplier, eh didn't push back and escalated to Core HQ, promising to revert back asap.
Would I would buy Core bar again? Sure, at least in my case they solved all the problems and were very supportive. Maybe I would buy the pro3 instead of the 3+
I had back luck with an initial batch of bar, that's biz as usual as this type shit happens all the time. What matters is what they do next.
Will see how they response now.
My only other problem with my bar is that I'm not able to release the size changer, no matter how much I push. It worked first day when I tried it, but i tried again like 3 weeks ago (3 months later) as I was riding a 7m and wanted a shorter bar, but for my life, I couldn't release it. Any tips?