downunder wrote: ↑
Thu Dec 10, 2020 7:37 am
Hi, we do not see these pictures in our warranty mailbox. We do not get many claims, so it was easy and quick to go through all Elite II claims. Did you submit a claim?
According to what I see on the pics here, this qualifies for a replacement board, given the board is under the warranty period and you can provide a proof of purchase.
You can submit your claim by email to: email@example.com
Please include your board serial number, located under the left footpad.
Thanks, CrazyFly Kiteboarding.
PS. just to provide a bit of general info, boards are made from natural materials which sometimes have hidden problems. For example, the wood core can have a knot inside that is not visible even during QC.
This is why we have a warranty. In our case 3 years, and if you provide the info above, your board will be replaced for a new one.
It is not true that brands do not provide replacement boards. We do, and we also know many brands that do the same.