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totally zero customer service replies from Mystic, why?

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leeuwen
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Re: totally zero customer service replies from Mystic, why?

Postby leeuwen » Wed Sep 08, 2021 9:18 am

Havre wrote:
Wed Sep 08, 2021 8:54 am
The recall doesn't seem to be done yet by the way. I guess I got to talk to my local shop here again about it. Might be them being slow now.
The recall already happened. Recall message from Mystic is here:
https://www.mysticboarding.com/news/ste ... eplacement

I just dropped in the shop I bought it and they gave me a new hook without blinking an eye.

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Havre
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Re: totally zero customer service replies from Mystic, why?

Postby Havre » Wed Sep 08, 2021 9:25 am

leeuwen wrote:
Wed Sep 08, 2021 9:18 am
Havre wrote:
Wed Sep 08, 2021 8:54 am
The recall doesn't seem to be done yet by the way. I guess I got to talk to my local shop here again about it. Might be them being slow now.
The recall already happened. Recall message from Mystic is here:
https://www.mysticboarding.com/news/ste ... eplacement

I just dropped in the shop I bought it and they gave me a new hook without blinking an eye.
The shop here was still waiting on shipments last time I talked to them. I'll check with them again today.

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Re: totally zero customer service replies from Mystic, why?

Postby Archer77 » Wed Sep 08, 2021 8:52 pm

just trying to understand which seat harness can hold the wings of the stealth bar, and if is possible in some way to buy an harness already mounted the stealth bar

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Re: totally zero customer service replies from Mystic, why?

Postby Da Yoda » Wed Sep 08, 2021 10:29 pm

Archer77 wrote:
Tue Sep 07, 2021 2:43 pm
Hey there,

I have bought some Mystic equipment in these years, and they never reply to my information request, basically to know which things suit better me and to understand what to buy... why to be so bad?!

You have had a different experience or know how to get a reply?
Some brands want their retail dealers to do the job of providing detailed information to their consumers. Many brands provide training to their dealers to help them improve their sales and support. I'm not speaking specifcally for Mystic, but this method could be what they're using for customer service.
If it's a warranty issue, you'll also need to contact the dealer you bought it from, not Mystic directly. :thumb:
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Re: totally zero customer service replies from Mystic, why?

Postby Da Yoda » Wed Sep 08, 2021 10:42 pm

Havre wrote:
Wed Sep 08, 2021 8:54 am
I have no idea what Mystic started out making? Wetsuits? Harnesses?
Harnesses
Maui Magic was the windsurf brand that helped create the kite devision for Mystic.
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Re: totally zero customer service replies from Mystic, why?

Postby BE_Kiter » Thu Sep 09, 2021 8:12 am

The dealer is the best way and for me it went very smooth some years ago.
Here's a phone number and mail address but I don't think they can help you: https://www.northasg.com
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leeuwen
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Re: totally zero customer service replies from Mystic, why?

Postby leeuwen » Thu Sep 09, 2021 8:23 am

Archer77 wrote:
Wed Sep 08, 2021 8:52 pm
just trying to understand which seat harness can hold the wings of the stealth bar, and if is possible in some way to buy an harness already mounted the stealth bar
Ride engine Contour Seat V1 Black Harness is compatible. I have that one + stealth bar.
I do think the added value for the stealth bar on a seat harness is not as big as with a waist harness.
As always with harnesses: try to fit one in a store. There are lots of ways to get a fit by changing either the size of the harness or the spreader (e.g. combining an M harness with an S spreader)
Not sure if mystic has a compatible harness.

p.s. ride engine now has its own system comparable to the stealth bar so unless you already have the stealth bar you can also look at that one.
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Re: totally zero customer service replies from Mystic, why?

Postby Archer77 » Thu Sep 09, 2021 11:23 am

leeuwen wrote:
Thu Sep 09, 2021 8:23 am
Archer77 wrote:
Wed Sep 08, 2021 8:52 pm
just trying to understand which seat harness can hold the wings of the stealth bar, and if is possible in some way to buy an harness already mounted the stealth bar
Ride engine Contour Seat V1 Black Harness is compatible. I have that one + stealth bar.
I do think the added value for the stealth bar on a seat harness is not as big as with a waist harness.
As always with harnesses: try to fit one in a store. There are lots of ways to get a fit by changing either the size of the harness or the spreader (e.g. combining an M harness with an S spreader)
Not sure if mystic has a compatible harness.

p.s. ride engine now has its own system comparable to the stealth bar so unless you already have the stealth bar you can also look at that one.
Leeuwen thank you for the info much appreciated!

I didn't have the stealth bar! and I see, as you say, they sell the Countour Seat V1 with their "black" bar with wings! great!

How do you rate the quality of the Contour V1? is comparable with Mystic harnesses? I mean, it gives you the impression to last and being done with premium approach?
When you jump the spreader bar tend to twist or is well blocked?

Thank You again!

leeuwen
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Re: totally zero customer service replies from Mystic, why?

Postby leeuwen » Thu Sep 09, 2021 11:38 am

Archer77 wrote:
Thu Sep 09, 2021 11:23 am
leeuwen wrote:
Thu Sep 09, 2021 8:23 am
Archer77 wrote:
Wed Sep 08, 2021 8:52 pm
just trying to understand which seat harness can hold the wings of the stealth bar, and if is possible in some way to buy an harness already mounted the stealth bar
Ride engine Contour Seat V1 Black Harness is compatible. I have that one + stealth bar.
How do you rate the quality of the Contour V1? is comparable with Mystic harnesses? I mean, it gives you the impression to last and being done with premium approach?
When you jump the spreader bar tend to twist or is well blocked?

Thank You again!
I don't own any mystic harness, for the waist harnesses they just don't seem to fit my back and I get an annoying pressure point.
When I looked at seat harnesses this year I had so many bad experiences with Mystic product quality in general that I did not consider them...

I have only used it for 10 sessions or so and I basically only foil these days so cannot really judge long term quality or twintip/jump usage.
So far it seems fine but its a relatively light harness so it *might* be more suited to foil/surf then a heavy rider on a twintip.
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