Duotone's warranty is a bit perplexing. Quoted from Duotone...
Well, bought the board at the beginning of last June, cracked around end of july...
thanks to you for replying.mountain_lake wrote: ↑Fri Sep 10, 2021 1:48 pm@bbuumm thx for making this post.
We should have more threads like this. Where we discuss product failures and how the manufacturer handles the warranty claims. I'm done with paying a shit load of money and then having to pay again when a product fails. Therefore if there are brands out there who handle their warranty claims properly, I'm your next customer! And I definitely want to avoid the others...
from my point i wouldn't talk about durability (in the end it was a 5 sessions board) but i'd rather talk about unappropriate resistance to be used for kitesurfing
Have you got pics or video of the damage?bbuumm wrote: ↑Fri Sep 10, 2021 3:30 pmfrom my point i wouldn't talk about durability (in the end it was a 5 sessions board) but i'd rather talk about unappropriate resistance to be used for kitesurfing
I was reevaluating Duotone's warranty and I now believe that it's specific for the Buyer (retailer), not the end Consumer. The Buyer has the responsibility to report any defects within 6 days after receiving (delivery of) the product. In the case of "hidden defects" the Buyer has to report it within 3 months.Da Yoda wrote: ↑Thu Sep 09, 2021 6:52 pmThe warranty period for defects that can be discovered by the Buyer shall start as of the date of delivery. For any other defect the warranty period shall commence upon delivery of the goods to the end user.
The Buyer shall be obliged to inspect the goods immediately after their arrival at the point of destination. Delivery shall be deemed accepted if we do not receive a written notice of defect within 6 working days, in case of hidden defects within 3 months, after arrival of the goods at the point of destination.tt
What's not clear is what defines "hidden defects". Is that something that arrises after a period of time riding on the board (within 3 months)? Or an unexpected fracture/failure due to poor manufacturing methods or QC? Regardless, they only give you 3 months to report it.
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