The reason is not a bag. It is a factory defect. I had 2 similar holes with brand new dtk kites out of the bag and never used. In 2021 dtk compensaited 5% and in 2022 it was 8% with sls kite. So be happy if you received 15% of compensation.
I suppose they tought guys sewing at Sri Lanka factory but those guys are not always accurate with fabric.
Brand new Duotone NEO SLS ripped from factory
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thewindego
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Re: Brand new Duotone NEO SLS ripped from factory
Was the kite in a sealed plastic bag also? If I opened up a new kite and had that I would send it back.