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Spotz customer service

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windmlv
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Local Beach: Gordon's beach, LaVentana, Baja
Gear: Mike's Lab board, Spotz2, 8m Diablo, 11m Elf Joker 5, 13m Elf Joker 7
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Spotz customer service

Postby windmlv » Sat Nov 07, 2015 3:40 pm

Sometimes, I am quick to complain but this time I have to compliment Spotz on their service.
My order was in France on Tuesday and on the west coast of the US on Thursday!
Didn't realize that international shipping could be quite that fast.
Now, it is on its way south to me.
Thanks to Roxanne for her prompt replies to emails.

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FLandOBX
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Re: Spotz customer service

Postby FLandOBX » Sat Nov 07, 2015 4:07 pm

Always great to hear positive reports on service! In the end, it's all about service. It's amazing how many businesses miss that basic concept. Kudos to Spotz. :thumb:

cosmo
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Re: Spotz customer service

Postby cosmo » Mon Nov 09, 2015 6:08 pm

Agree, Roxanne/Spotz service are great.
Received the foil at the exact date we agree. Perfect packed.
Great product/price (spotz2 25%sale).

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davesails7
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Re: Spotz customer service

Postby davesails7 » Mon Nov 09, 2015 6:58 pm

+1. Sent a message to them on Sunday afternoon. Had Spotz2 in my hands on East Coast US on Friday morning.

I had heard stories in the past that they were difficult to get a hold of and even email asking to buy the product were difficult to get answered, but seems like they really have it together now.

I heard the spotz3 fit/finish looks really good too. Spotz2 had a few areas where fit/finish wasn't the best.

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meteo
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Re: Spotz customer service

Postby meteo » Mon Nov 09, 2015 7:20 pm

windmlv wrote:Sometimes, I am quick to complain but this time I have to compliment Spotz on their service.
My order was in France on Tuesday and on the west coast of the US on Thursday!
Didn't realize that international shipping could be quite that fast.
Now, it is on its way south to me.
Thanks to Roxanne for her prompt replies to emails.
Glad to hear this... I just ordered my spotz "tuna"... (spotz3?) and talked to Roxanne a couple of times... I can't wait for it to arrive here in Florida...

windmlv
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Posts: 122
Joined: Sun Sep 05, 2004 7:31 pm
Kiting since: 2003
Local Beach: Gordon's beach, LaVentana, Baja
Gear: Mike's Lab board, Spotz2, 8m Diablo, 11m Elf Joker 5, 13m Elf Joker 7
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Location: Victoria, Canada/Baja
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Re: Spotz customer service

Postby windmlv » Tue Nov 10, 2015 3:06 pm

Having the Spotz 2 brought down to Baja by friends. Should be in my hands on Thursday.
Can't wait! Other foilers here ordered as well because of the deep discount. And there are a couple on the beach here so we could check it out before making the decision to buy.
Should be 6 of us on the beach on Spotz 2's soon.
Meanwhile, learning ( trying ) every day on my present foil! Wind every day this past week and the next week has wind predicted each day as well. Quite the start to the season.

windmlv
Medium Poster
Posts: 122
Joined: Sun Sep 05, 2004 7:31 pm
Kiting since: 2003
Local Beach: Gordon's beach, LaVentana, Baja
Gear: Mike's Lab board, Spotz2, 8m Diablo, 11m Elf Joker 5, 13m Elf Joker 7
Brand Affiliation: None
Location: Victoria, Canada/Baja
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Re: Spotz customer service

Postby windmlv » Sun Nov 15, 2015 3:15 pm

Two sessions so far on my new Spotz 2.
Needs a lighter touch than I am used to but getting there.
Very smooth, fast but easily controllable. Impressed by its stability, yet seems to turn fast.
Thanks again to Roxanne for all her help.
Attachments
P1050047.JPG
my new foil in LaVentana. nice place to be for the winter season!

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ktouhey
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Re: Spotz customer service

Postby ktouhey » Mon Nov 16, 2015 11:09 pm

dude, you're from Canada?? then you need to get on a Roberts board to go with that Spotz.

windmlv
Medium Poster
Posts: 122
Joined: Sun Sep 05, 2004 7:31 pm
Kiting since: 2003
Local Beach: Gordon's beach, LaVentana, Baja
Gear: Mike's Lab board, Spotz2, 8m Diablo, 11m Elf Joker 5, 13m Elf Joker 7
Brand Affiliation: None
Location: Victoria, Canada/Baja
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Re: Spotz customer service

Postby windmlv » Tue Nov 17, 2015 3:30 pm

ktouhey wrote:dude, you're from Canada?? then you need to get on a Roberts board to go with that Spotz.
Yup, from Canada eh! It is an Aguera 160 which is serving me well even though I am just a beginner. Haven't seen a Roberts foil board yet but would imagine them to be excellent.
Remember them well from my windsurfing days.
Down here in LaVentana there are Aguera, Temavento, Camet, Taaroa, MHL Lift, ASV and I have probably left some out.
A whole slew of foilers this year.
We are having a blast.
Lots to learn and it is not so easy for some of us!
Enjoy.

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Bille
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Re: Spotz customer service

Postby Bille » Tue Nov 17, 2015 9:38 pm

windmlv wrote:Sometimes, I am quick to complain but this time I have to compliment Spotz on their service.
My order was in France on Tuesday and on the west coast of the US on Thursday!
Didn't realize that international shipping could be quite that fast.
Now, it is on its way south to me.
Thanks to Roxanne for her prompt replies to emails.
I need to compliment Spotz as well !! :thumb:

I purchased a Spotz-2 , (FreeRace) front wing, for a project i'm working
on ; and it arrived in a very Timely manor .

On the wing and it's workmanship :
A Fricken , "Work of ART" ; perfect in detail, and simply just awesome to Look at !!
I'm Impressed !

Bille


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