I did meet Peter Hasler in Hood River last year where he was absolutely stoked riding our CF1200 with his unique style and board. He is a larger than life character and a ripper on the foil - I’m sure he gets more water time than most. I do not recall ever stating that our gear is indestructible but we do strive to make it as strong as possible. I would like to point out we are NOT looking at a broken part here - Possibly a manufacturing defect missed by our QC and Peter for a year of use - or some accidental or deliberate damage.
This Foil System has been successfully in production since 2017 and we have had only a single front foil replaced due to breakage (ridden in waves on the North Shore of Oahu).
In any manufacturing system there sometimes can be issues that are invisible to QC and need to be addressed. That is why We stand by our industry-leading 1 year warranty.
https://www.armstrongfoils.com/warranty ... ds-policy/
Our Large diameter 100% Carbon fuse with titanium core is hex shaped to allow stronger mast and wing Layups within Hydrodynamic shapes. It is NOT designed to be an ultra-tight tapered spline requiring a lot of force to close the taper. In fact, the Key area of the fuse to wing fitting is parallel. We use custom made 316L screws with enlarged heads - into the solid Titanium threaded core - that compress the parts onto the hex to achieve one of the smoothest rides in the game.
The Main reason for the Taper is Hydrodynamic - so that we can fit the fuse 100% Inside the front foil Wings - even our thinner higher performance foils all fit onto the same system - and anyone with our system can upgrade to higher performance foils as required when they progress.
We have NEVER used Titanium screws in our foils so I have no idea what he is on about there, and clearly he hasn’t read our simple assembly instructions that point this out.
For the record this claim was received on precisely the last day of the 1 year warranty period - 27th May 2020 (though we would have investigated it openly even if the warranty period had recently ended).
It was still in the proper process of being followed up - as clearly communicated by our top Customer Service Representative who had made very polite inquiries and had asked for some further pictures and video so the normal and proper process could be followed. Unfortunately at the request for a video of the issue, Peter sent an abusive e-mail to our Customer Service Rep - that we were trying to decide exactly how to follow up on.
The initial e mail and following picture he sent (not all the pictures included here were sent to us) was too unclear to determine what exactly had caused the problem, which is why further video was requested. Normally we require a picture of the whole part with clear detailed close pictures and a video to remotely assess a problem. I’m sure with the requested images/video that we could have determined if there was some manufacturing defect and we now remain more than happy to replace this front foil if that is in fact the case.