Contact   Imprint   Advertising   Guidelines

Flysurfer Warranty Issue and Shit Customer Service

For all foil kite riders
drsurf
Frequent Poster
Posts: 219
Joined: Fri Sep 07, 2018 5:42 pm
Kiting since: 2000
Local Beach: NSW South Coast
Gear: Too much too describe
Brand Affiliation: Whatever I sell
Has thanked: 8 times
Been thanked: 74 times
Contact:

Re: Flysurfer Warranty Issue and Shit Customer Service

Postby drsurf » Sun Jun 07, 2020 1:43 pm

Ditto. I've found Flysurfer Germany very easy to deal with. How have you contacted with them? Phone or email?
I've found them easy to speak to and I don't speak German. Email responses no problem either. Just make sure your email address hasn't been used by spammers which may cause it to end up in the Spam folder.

BalsaMichel
Rare Poster
Posts: 21
Joined: Mon Apr 13, 2020 11:37 am
Kiting since: 2002
Local Beach: Lake Constance. Germany
Favorite Beaches: Soma Bay
Loissin
Fehmarn
Gear: Flysurfer Soul, Home-made Splits
Brand Affiliation: None
Has thanked: 2 times
Been thanked: 4 times

Re: Flysurfer Warranty Issue and Shit Customer Service

Postby BalsaMichel » Sun Jun 07, 2020 5:24 pm

Did you use the service-order-sheet and the official service mail address ? If not, might help:

https://flysurfer.com/downloads/downloa ... der-sheet/
support@flysurfer.com

My experience is too that Flysurfer service is really good and easy to contact.

Micha

RomeUtah
Rare Poster
Posts: 22
Joined: Wed Jan 08, 2020 5:16 pm
Kiting since: 2013
Local Beach: Deer Creek, SSB, skyline, strawbs
Favorite Beaches: Rufus, LB, Pismo
Style: straight air to tomohawk
Gear: Best, Ozone, OR, Cabrihnia, Flysurfer, Tona board, SS boards, Cab boards
Brand Affiliation: None
Has thanked: 4 times
Been thanked: 0

Re: Flysurfer Warranty Issue and Shit Customer Service

Postby RomeUtah » Tue Jun 09, 2020 12:52 am

Read my first comment before posting... "did you reach out to the company?" Yes, I did and I have had a run around for the last 2 months, being passed off to a mystery colleague who is yet to reach back out to me. HQ has been incredibly frustrating to deal with for 2 months

BalsaMichel
Rare Poster
Posts: 21
Joined: Mon Apr 13, 2020 11:37 am
Kiting since: 2002
Local Beach: Lake Constance. Germany
Favorite Beaches: Soma Bay
Loissin
Fehmarn
Gear: Flysurfer Soul, Home-made Splits
Brand Affiliation: None
Has thanked: 2 times
Been thanked: 4 times

Re: Flysurfer Warranty Issue and Shit Customer Service

Postby BalsaMichel » Tue Jun 09, 2020 1:06 am

RomeUtah wrote:
Tue Jun 09, 2020 12:52 am
Read my first comment before posting... "did you reach out to the company?" Yes, I did and I have had a run around for the last 2 months, being passed off to a mystery colleague who is yet to reach back out to me. HQ has been incredibly frustrating to deal with for 2 months
...Maybe it´s an issue with finding the right kind of tone :lol:

byebye

User avatar
Peter_Frank
Very Frequent Poster
Posts: 10001
Joined: Wed Oct 16, 2002 1:00 am
Brand Affiliation: None
Location: Denmark
Has thanked: 233 times
Been thanked: 243 times

Re: Flysurfer Warranty Issue and Shit Customer Service

Postby Peter_Frank » Tue Jun 09, 2020 12:58 pm

You use it for gliding you wrote?

Meaning aviation/paragliding on ridges/thermals?

Respect, and risky with a water kite (non-paragliding), lacking all the extra lines for safety :naughty:

8) Peter

RomeUtah
Rare Poster
Posts: 22
Joined: Wed Jan 08, 2020 5:16 pm
Kiting since: 2013
Local Beach: Deer Creek, SSB, skyline, strawbs
Favorite Beaches: Rufus, LB, Pismo
Style: straight air to tomohawk
Gear: Best, Ozone, OR, Cabrihnia, Flysurfer, Tona board, SS boards, Cab boards
Brand Affiliation: None
Has thanked: 4 times
Been thanked: 0

Re: Flysurfer Warranty Issue and Shit Customer Service

Postby RomeUtah » Fri Jun 12, 2020 5:10 pm

Peter, yeah, we dont try to fly too high off the ground, more of a speed flying meets boosting. My highest air was about 100 feet off the ground for maybe 2 minutes. Enough to get you to go splat if you fall and not high enough to have a parachute be effective. It can be risky as you make it, we always fly new lines and dont fly unpredictable shifty winds. All sports can be risky

RomeUtah
Rare Poster
Posts: 22
Joined: Wed Jan 08, 2020 5:16 pm
Kiting since: 2013
Local Beach: Deer Creek, SSB, skyline, strawbs
Favorite Beaches: Rufus, LB, Pismo
Style: straight air to tomohawk
Gear: Best, Ozone, OR, Cabrihnia, Flysurfer, Tona board, SS boards, Cab boards
Brand Affiliation: None
Has thanked: 4 times
Been thanked: 0

Re: Flysurfer Warranty Issue and Shit Customer Service

Postby RomeUtah » Mon Jun 15, 2020 3:43 pm

A good news wrap up, my part should be here in the next week. I finally got a definitive response and got reached out to by Armin. I do appreciate the personal touch.

User avatar
Janus
Very Frequent Poster
Posts: 892
Joined: Fri Mar 14, 2003 9:34 am
Kiting since: 2001
Weight: 72
Local Beach: https://goo.gl/maps/bc4TAhGN26ewTLJW9
Favorite Beaches: Le Morne, Bluebay, La Tonnara & Balistra
Style: Freeride
Gear: Ocean Rodeo Razor '12, 10, 7 & 5m, Flite '12 15m. Flysurfer Soul 10m, 12m & 6m. Peak4 3m, 5m & 11m. North X-Ride 129x38, Naish Custom Wave Global 5.7, Nobile Skim, Ketos Pocket 118 & WaveXL & Kool. Dynabar. BGD Cure M.
Brand Affiliation: None
Location: Netherlands
Has thanked: 27 times
Been thanked: 12 times

Re: Flysurfer Warranty Issue and Shit Customer Service

Postby Janus » Mon Jun 15, 2020 6:20 pm

Perhaps you could skip the word “Shit“ In the topic tittle.. 8)
These users thanked the author Janus for the post (total 2):
Horst Sergio (Mon Jun 15, 2020 7:38 pm) • jaros (Mon Jun 15, 2020 8:41 pm)
Rating: 16.67%

User avatar
Horst Sergio
Very Frequent Poster
Posts: 674
Joined: Thu Oct 29, 2015 10:57 pm
Kiting since: 1999
Favorite Beaches: Every puddle I can find in Central Europe,
the unpopular the better
Style: Slow Style stuntkiting, unhooked foiling
Gear: Just Monofoils, no training wheels ;-)
Ozone chrono; Flysurfer sonic²/r, peak4; Conceptair firefly; Duotone foilwings
Brand Affiliation: kitejunkie.com 's prank monkey
Has thanked: 55 times
Been thanked: 67 times
Contact:

Re: Flysurfer Warranty Issue and Shit Customer Service

Postby Horst Sergio » Mon Jun 15, 2020 7:37 pm

Janus wrote:
Mon Jun 15, 2020 6:20 pm
Perhaps you could skip the word “Shit“ In the topic tittle.. 8)
Yes very good idea, otherwise I see the risk that the word keeps sticky not just to the tittle of the topic ...

dejavu
Frequent Poster
Posts: 276
Joined: Sat Apr 18, 2009 9:06 pm
Kiting since: 2009
Local Beach: Any that have steady wind
Favorite Beaches: Any
Style: Freeride with the conditions on the day
Gear: Cabrinha, Flysurfer, NP, Rip Curl, Duotone
Brand Affiliation: None
Has thanked: 10 times
Been thanked: 22 times

Re: Flysurfer Warranty Issue and Shit Customer Service

Postby dejavu » Tue Jun 16, 2020 12:19 am

I had great customer service when I had an issue with my board handle and footpad. They also sent my boards promptly when I ordered.


Return to “Foil Kites”

Who is online

Users browsing this forum: bohme and 3 guests