Thanks for the objective feedback. This is the kind of thing that the guys at international pay attention to and it helps my arguments that they need to address this situation regardless of what their numbers and feedback tell them about our lines. I really appreciate the honest and direct approach and the constructive criticism.
As far as comparing lines according to feel, I'm not sure that's fair. We use an 8 strand weave that has advantages and disadvantages when compared to a 12-strand weave, but definitely feels courser and stiffer. As far as that 'colored ribbon', it's a patented piece of monofilament woven in strictly to limit memory (when bent once, lines tend to weaken and attract more bends at the same point making them quicker to fail at that point, these colored bits are meant to mitigate this, Teufelberger call it Trace Technology and it's another reason our lines feel stiff). I also know that Teufelberger offers 12-strand weaves with Trace Technology in, and I know that we've looked at using this line but I know that it's almost twice as heavy and I'm guessing it's considerably more expensive. According to all our internal tests our current lines maintain their original length better and have less memory than most other lines on the market, but I fully admit that I'm just believing the guys at B&M when they say this. Though this also jives with what I hear from schools/shops; I have several schools who use multiple brands in multiple different locations who all tell me that our lines seem to hold up at least as well as other brands (one who uses Cab, another who uses Naish, and a third who uses LF). All have told me they replace lines about once a year for all these brands, but that ours tend to need less tuning and show no difference in breakage rate.
All that being said, I'm a Duotone guy, I hear all the pitches from the guys at Duotone, and my dealers and schools could easily be blowing smoke up my ass. I know you're an honest guy and this is an honest review, and I know that at every meeting lots of distributors have brought up this online beating we've been taking, and though all of them are as confused as I am, we still all have told the production team they need to do something, so hopefully some sort of line upgrade is in the works. Realize also that, like material for our kites, we like to test the hell out of something before committing to it, and then due to our size, once we commit, it can still take nearly a year to produce the raw material we need for our kites/bars before we can begin producing.
So: I believe you that your lines are showing more wear than you've seen with other bars and that they're stretching (or shrinking) more than you've seen before. I know that some people are unhappy with our lines, I know that we can improve our line quality. I also know that Click bar lines are the same lines we've been using for the last 5 or 6 years with our Quad bar, and which people seemed completely happy with until a year or two ago when online complaints started piling up, and I know that our replacement rate has been unchanged through those 5/6 years, and I know lots of retailers and schools who tell me our lines are great, so I know there are 2 sides to the story.
And finally, I know that the guys at international, even if they insist that our lines are great, are aware of the complaints and are actively working on it.
For everyone that has stuck with us even if you're unhappy with the lines, I honestly appreciate your patience and loyalty. I've done my best to work with any individual complaints that arise and I'll continue to do so in the future.
- These users thanked the author Dan-at-Duotone for the post (total 2):
- purdyd (Fri Aug 23, 2019 12:09 am) • SurfboY (Fri Aug 23, 2019 7:03 am)