Forum for kitesurfers
-
Pana
- Frequent Poster
- Posts: 222
- Joined: Thu Jan 07, 2016 12:46 am
- Kiting since: 2010
- Weight: 200 lbs
- Local Beach: Lake Champlain, Baie des Brises
- Favorite Beaches: Cabarete, Paracuru, Santa Veronica
- Style: Smooth, old school, wave carver
- Gear: Ocean Rodeo Roam HL 6-7-8 & 9m. Aluula 10-12 & 14m
Nomad wave TT
Shared gear with adorable wife
- Brand Affiliation: None
- Location: Qué./ Canada
-
Has thanked:
21 times
-
Been thanked:
66 times
Postby Pana » Sun Jul 26, 2020 3:00 am
ORSales wrote: ↑Sat Jul 25, 2020 10:56 pm
Hi guys.
I’m sorry. I’ve not been logged in here as much as I used to as we work to get the Aluula kites produced and shipped.
Quick update:
- OP, if you emailed us and didn’t get a response I’m sorry. Please email sales@ and
todd@oceanrodeo.com and we will sort you out.
- your deposit is fully refundable if placed on our website
- all kites with deposits on them should ship in the next 2 weeks. We have 10 & 12 Roams as well as 12 and 14.5 Flites shipping to all reserved customers this week (July 27-31) and all other sizes the week of Aug 3.
- if your local retailer has open orders with us but if you’ve not placed a deposit, those orders will be fulfilled to those dealers on a first in first out basis with deliveries weekly between now and end of September.
We are so stoked to get these kites out to our consumers and truly appreciate the patience. As another member said, supply chain has been a challenge with Covid but our team is incredible and have all been working so hard to get this product launch off successfully. Truly a great team effort.
See you on the water!
John Z
Thanks for the update, nice to hear it from the horses mouth ! I am sure a lot of people will appreciate the info and it will help with the patience.
I guess not everybody understood the pun with back order turning in to backstalling, in this day and age of likes and twitter short comments the marketing title is king and....it got the ball rolling.
Hope to see a thread of comments when the kites finally get delivered.
Cheers
-
matth
- Very Frequent Poster
- Posts: 2135
- Joined: Wed Apr 03, 2013 1:18 pm
- Local Beach: Revere, Nahant, Chapin, West Dennis, Hardings , Kalmus, First Encounter, Dog, yerril, Wing
- Favorite Beaches: Wing, West Dennis, Kalmus, Chapin, Revere, Nahant, Dog, Horse Neck, Good Harbor, Yerrill
- Style: Freeride
- Gear: 7m Slash, 10m Pivot, 10m Slash, 12m Pivot. Firewire Vadar, Duotone Profish, Crazyfly Raptor ltd
- Brand Affiliation: None
-
Has thanked:
81 times
-
Been thanked:
100 times
Postby matth » Sun Jul 26, 2020 12:50 pm
Pana wrote: ↑Sat Jul 25, 2020 5:00 pm
Did the reservation thing and now just waiting.... delivery date has been pushed back twice (already). Wrote directly to OR and did not get a reply. The production/delivery process is backstalling and OR is not letting out any info on their issues. These will be my first kites with this company and my relationship with the brand is not to a good start. I know it’s Covid time, the reviews on the kites have been good but review on the communication process of delivery is poor. Time for some damage control on their reputation ?
Half the kiting season has passed, didn't think I was ordering 2021 model kites.
Your thoughts ? Anybody out there that has some ´intel’ to share ?
Ocean Rodeos customer service is second to none IMO...Great company , solid products, very accessible..
-
iriejohn
- Very Frequent Poster
- Posts: 2618
- Joined: Fri Dec 18, 2015 11:04 pm
- Weight: 80kg, 1.78m
- Local Beach: West & East Wittering (UK South Coast)
- Style: Make it up as I go along
- Gear: Bars, Kites
Twintips, Directional
- Brand Affiliation: None
- Location: Noviomagus Reginorum
-
Has thanked:
554 times
-
Been thanked:
284 times
Postby iriejohn » Sun Jul 26, 2020 10:52 pm
Pana wrote: ↑Sun Jul 26, 2020 3:00 am
ORSales wrote: ↑Sat Jul 25, 2020 10:56 pm
Hi guys.
I’m sorry. I’ve not been logged in here as much as I used to as we work to get the Aluula kites produced and shipped.
Quick update:
- OP, if you emailed us and didn’t get a response I’m sorry. Please email sales@ and
todd@oceanrodeo.com and we will sort you out.
- your deposit is fully refundable if placed on our website
- all kites with deposits on them should ship in the next 2 weeks. We have 10 & 12 Roams as well as 12 and 14.5 Flites shipping to all reserved customers this week (July 27-31) and all other sizes the week of Aug 3.
- if your local retailer has open orders with us but if you’ve not placed a deposit, those orders will be fulfilled to those dealers on a first in first out basis with deliveries weekly between now and end of September.
We are so stoked to get these kites out to our consumers and truly appreciate the patience. As another member said, supply chain has been a challenge with Covid but our team is incredible and have all been working so hard to get this product launch off successfully. Truly a great team effort.
See you on the water!
John Z
Thanks for the update, nice to hear it from the horses mouth ! I am sure a lot of people will appreciate the info and it will help with the patience.
I guess not everybody understood the pun with back order turning in to backstalling, in this day and age of likes and twitter short comments the marketing title is king and....
it got the ball rolling.
Hope to see a thread of comments when the kites finally get delivered.
Cheers
It's good to know that your comments here galvanised Ocean Rodeo into action to expedite the delivery of Aluula kites during the global Covid-19 pandemic.
Maybe.
- These users thanked the author iriejohn for the post:
- RidingRobi (Mon Jul 27, 2020 9:09 am)
-
Pana
- Frequent Poster
- Posts: 222
- Joined: Thu Jan 07, 2016 12:46 am
- Kiting since: 2010
- Weight: 200 lbs
- Local Beach: Lake Champlain, Baie des Brises
- Favorite Beaches: Cabarete, Paracuru, Santa Veronica
- Style: Smooth, old school, wave carver
- Gear: Ocean Rodeo Roam HL 6-7-8 & 9m. Aluula 10-12 & 14m
Nomad wave TT
Shared gear with adorable wife
- Brand Affiliation: None
- Location: Qué./ Canada
-
Has thanked:
21 times
-
Been thanked:
66 times
Postby Pana » Mon Jul 27, 2020 2:46 am
I don’t believe that, the objective is to get a clear statement on delivery timing because the delivery date was pushed back twice.
-
PinkDuotonePride
- Rare Poster
- Posts: 33
- Joined: Thu Apr 12, 2018 3:28 pm
- Local Beach: Kite Beach Cabo Verde
- Style: Fabulous
- Gear: Core
- Brand Affiliation: Duotone
-
Has thanked:
0
-
Been thanked:
0
Postby PinkDuotonePride » Mon Jul 27, 2020 8:44 pm
It's time folk came clean on the whole Alula problem...
-
Pana
- Frequent Poster
- Posts: 222
- Joined: Thu Jan 07, 2016 12:46 am
- Kiting since: 2010
- Weight: 200 lbs
- Local Beach: Lake Champlain, Baie des Brises
- Favorite Beaches: Cabarete, Paracuru, Santa Veronica
- Style: Smooth, old school, wave carver
- Gear: Ocean Rodeo Roam HL 6-7-8 & 9m. Aluula 10-12 & 14m
Nomad wave TT
Shared gear with adorable wife
- Brand Affiliation: None
- Location: Qué./ Canada
-
Has thanked:
21 times
-
Been thanked:
66 times
Postby Pana » Mon Jul 27, 2020 10:01 pm
PinkDuotonePride wrote: ↑Mon Jul 27, 2020 8:44 pm
It's time folk came clean on the whole Alula problem...
From a guy stating a brand affiliation you would expect a bit more clarity above whole & problem. Are you talking delay or something else worth sharing ?
-
Pana
- Frequent Poster
- Posts: 222
- Joined: Thu Jan 07, 2016 12:46 am
- Kiting since: 2010
- Weight: 200 lbs
- Local Beach: Lake Champlain, Baie des Brises
- Favorite Beaches: Cabarete, Paracuru, Santa Veronica
- Style: Smooth, old school, wave carver
- Gear: Ocean Rodeo Roam HL 6-7-8 & 9m. Aluula 10-12 & 14m
Nomad wave TT
Shared gear with adorable wife
- Brand Affiliation: None
- Location: Qué./ Canada
-
Has thanked:
21 times
-
Been thanked:
66 times
Postby Pana » Thu Jul 30, 2020 11:26 pm
Pana wrote: ↑Mon Jul 27, 2020 2:46 am
I don’t believe that, the objective is to get a clear statement on delivery timing because the delivery date was pushed back twice.
Update after a few private xchanges with OR sales;
It appears that part of the statement they made is not quite true. Not ALL reservd kites will be sent this week as per the xample my 12 m Roam that is to be sent in 2 to 3 weeks. Hope OR will clarify their post as they mentionned to me they would do.
I understand the sqeeze, timing and priority to deliver, and also appreciate the direct follow up offered (with options to change kites to a model readily available, good moove) but once again it appears the delivery date is....
Just hope they are not sending trough the port of montreal, that are on strike !
-
Pierrot
- Frequent Poster
- Posts: 250
- Joined: Wed Dec 19, 2012 7:07 pm
- Kiting since: 2008
- Weight: 80
- Gear: Aluula Roam 10m, North neo 10m, 7m, 5m
Hydrofoil Ketos,
- Brand Affiliation: None
-
Has thanked:
8 times
-
Been thanked:
52 times
-
Contact:
Postby Pierrot » Fri Jul 31, 2020 6:20 pm
Quick update,
OR noticed my post on upcoming trip to the Magdalen Islands (departure next week
They contacted me in on the forum, confirmed the order with my local dealer and delivered my Aluula Roam 10m directly on my door step (!!!!) to be certain I'd have it for the trip.
This is what I would call outstanding customer service
- These users thanked the author Pierrot for the post:
- zlatko23 (Fri Jul 31, 2020 6:42 pm)
-
MrValle
- Rare Poster
- Posts: 1
- Joined: Fri Jul 17, 2020 12:26 am
- Kiting since: 2001
- Weight: 83kg
- Local Beach: Miami
- Favorite Beaches: Prea, Tarifa
- Style: freeride / foil
- Gear: Slingshot RPM, waiting for my Ocean Rodeo Aluula
- Brand Affiliation: None
-
Has thanked:
1 time
-
Been thanked:
0
Postby MrValle » Fri Jul 31, 2020 6:38 pm
Pierrot wrote: ↑Fri Jul 31, 2020 6:20 pm
Quick update,
OR noticed my post on upcoming trip to the Magdalen Islands (departure next week
They contacted me in on the forum, confirmed the order with my local dealer and delivered my Aluula Roam 10m directly on my door step (!!!!) to be certain I'd have it for the trip.
This is what I would call outstanding customer service
Hello OR! I am going to Magdalen Islands too!!! or at least I wish!!
-
GregK
- Very Frequent Poster
- Posts: 689
- Joined: Sat Jul 24, 2010 6:22 am
- Kiting since: 2000
- Local Beach: Comox, BC
CANADA
- Style: Average
- Gear: Lift V2 Surf & HA wingsets
Ocean Rodeo kites & wings
- Brand Affiliation: started Comox Kite Repair
- Location: Comox, BC CANADA
-
Has thanked:
54 times
-
Been thanked:
136 times
Postby GregK » Fri Jul 31, 2020 7:22 pm
Pierrot wrote: ↑Fri Jul 31, 2020 6:20 pm
Quick update ... This is what I would call outstanding customer service
Matches my experience with OR too, definitely the best customer service in the business.
Looking forward to a report after you're back from your trip - guessing you'll change the title of this thread after flying your gold Roam.
Return to “Kitesurfing”