They are very unreliable, unfortunately.
Wanted to buy a 2020 surfboard model which was in their online shop (very good price!).
Went there (I live in that area) and asked for that board. After about 10 minutes of "research" the guy came back to me and said: "Ehhh sorry, this product is actually not available, we have to delete it from our shop."
If someone would have ordered that online, the trouble would have begun
However, they offered me to buy the current 2021 model (which was released just some days ago) for 30 % off the official price. Very kind. But I want the 2020 model…
And if you try to reach out to them via phone / mobile / WhatsApp: Forget it. My experience is that they simply never, never answer.